Shop Support Manager in Rochdale

Salary

£14,919 – £15,560 per annum (Band 3)

Overview

Are you passionate about retail and want to make a real difference in your local community? We have a great opportunity for you to join our small and friendly team as Shop Support Manager. Our role is to assist the Retail Development Manager and provide management support for sickness, holidays and vacancies across our shops, ensuring we never lose a day’s sales.

Responsibilities

• Assist the Retail Development Manager with shop operations.
• Provide management support during sickness, holidays and staff vacancies.
• Ensure shops remain open to generate vital income for the Hospice.
• Build and maintain high standards of customer service and shop performance.

Desired Skills and Experience

Retail experience that enables you to build good relationships across our shops, meet targets and deliver excellent customer service. Ability to quickly build rapport with existing teams and thrive in a dynamic environment. Availability for weekend work and driving is essential.

Benefits

• Springhill pension scheme – employee contribution 6% and 14% contribution from the Hospice; options for existing NHS members to stay in the NHS pension scheme.
• 25 days holiday plus 10 bank holidays (pro‑rata for part‑time).
• Sick pay scheme.
• Subsidised meals at the Hospice.
• Family‑friendly policies and flexible working opportunities.
• Training and development.
• Equal opportunities employer.
• Free parking (main Hospice site and Springhill Hub).
• Easy access via public transport.
• Access to Blue Light Card discounts and benefits.

Contact

Kate Butterworth, Retail Development Manager – kate.butterworth@springhill.org.uk

Key Information

Location: Wider Rochdale area

Application Process

Please submit your CV, setting out your career history with key responsibilities and achievements, alongside a cover letter explaining why you are suitable for this role. Complete the Equal Opportunities Form and return with your application. A DBS check will be undertaken as part of pre‑employment checks for the successful candidate.

Closing Date

Friday 6th February 2025

Interview Date

Friday 13th February 2025

Recruitment Privacy Notice

Springhill Hospice complies with the Data Protection Act 2018 and GDPR. Please read our Recruitment Privacy Notice here before submitting your application.