Psychological Care Services Manager in Rochdale

Are you an inspiring leader with a passion for compassionate, person-centred support? We are seeking an empathetic, forward-thinking leader to guide our skilled Counsellors and Spiritual and Pastoral Care coordinator in delivering exceptional emotional and psychological support to people facing a life-limiting illness and those close to them. In this senior role, you will help shape a vital service, champion person-centred care, and provide strong, values-driven leadership across our psychological care team. Working closely with colleagues across the organisation, you will ensure our support remains responsive, inclusive, and grounded in best practice. We are looking for a BACP Accredited (or working towards) counsellor with experience in palliative and bereavement care, confident in managing a complex caseload while leading and developing the service.

Main duties of the job:

• The Psychological Care Manager will deliver and support the team to provide consistently high quality, person-centred psychological, emotional and spiritual support that meets individual needs.
• Promote the hospice commitments with people with life-limiting conditions, and their families/loved ones, during the duration of their illness and after the death of the patient.
• Lead our outstanding Psychological Care Team, to drive change within the service to meet the needs of our community.

About us:

This role is based at Springhill Hospice. Springhill Hospice provides specialist palliative care services to adult patients with life-shortening illnesses, including:

• 16-bed Inpatient unit providing 24-hour medical and nursing care.
• Hospice at Home Service for people who want to end their days in their own home.
• A Wellbeing Support Service operating Monday to Thursday.
• A Community Service providing specialist palliative care and support to patients and families in their own homes.
• 24-hour Palliative Care Advice Line for patients, families, carers and health professionals.
• Bereavement Support for people experiencing difficulty in their grieving process.
• Counselling Services for patients, carers and relatives experiencing psychological and emotional distress.
• Education and Training Centre providing specialist courses in palliative care.

Job responsibilities:

• Provide individual counselling and group therapies across Hospice services.
• Effective patient and client referral management.
• Facilitate and oversee the triage of referrals.
• Maintain accurate and relevant written/computerised records.
• Oversee/coordinate therapeutic bereavement group activity.
• Provide effective line management to the team.
• Coordinate all aspects of the staff counselling service.
• Lead regular team meetings.
• Manage service delivery across Hospice services.
• Contribute to organisational and governance requirements.

Person Specification:

Experience:

• Significant post-qualification experience (min 5 years/1000 hours) providing counselling.
• Conducting psychological assessment, including risk management.
• Delivering group therapeutic interventions.
• Palliative care and bereavement counselling experience.

Qualifications:

• Recognised Counselling or Psychotherapy at Level 4 or above.
• Accredited with BACP or IACP or currently working towards.
• Evidence of ongoing CPD in counselling, psychotherapy, supervision, bereavement care or related fields.

Knowledge and Skills:

• Strong understanding of counselling theory, ethics and professional boundaries.
• Excellent communication skills.
• Strong organisational and caseload management skills.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to be made to the Disclosure and Barring Service.

£47,517 a year pro rata based on 37.5 hours per week.