At a Glance
- Tasks: Support our hospice retail operation with customer service and administrative duties.
- Company: Springhill Hospice, a compassionate and dedicated organisation making a difference.
- Benefits: Competitive salary, enhanced leave, flexible working, and training opportunities.
- Other info: Enjoy meaningful work in a supportive environment with excellent career growth.
- Why this job: Join a team that values your contribution and helps improve lives.
- Qualifications: Friendly, organised, and confident communicator with strong attention to detail.
The predicted salary is between 13256 - 13484 £ per year.
Location: Springhill Hospice
Salary: £13,256 - £13,484 per annum (Band 2) (FTE £24,855 - £25,283)
Hours: 20 hours per week (5 days Monday to Friday)
Closing date: 28/08/2026
We are looking for a friendly, organised and proactive Retail Administrator to support our busy hospice retail operation. This is a rewarding role where your excellent customer service and administrative skills will help generate vital income to support hospice care. As the first point of contact for many of our supporters, you will play an important role in ensuring donors receive a professional and welcoming experience while helping our retail team operate efficiently.
What you’ll be doing:
- Answer incoming telephone calls from members of the public wishing to donate furniture and other items.
- Arrange and schedule furniture collection appointments for our retail team.
- Provide excellent customer service to donors, volunteers and colleagues.
- Maintain accurate records and update internal databases.
- Support the Retail Management Team with a range of administrative duties.
- Undertake other administrative duties appropriate to the role.
We’re looking for someone who is:
- Friendly, professional and approachable.
- Highly organised with excellent attention to detail.
- Confident communicating by telephone, email and in person.
- Able to prioritise a varied workload and work to deadlines.
- Comfortable using Microsoft Office applications, including Word, Excel and Outlook.
- A strong team player with a positive, flexible attitude.
- Passionate about providing excellent customer service.
- Supportive of the values and mission of our hospice.
Employee benefits and wellbeing
At Springhill Hospice we pride ourselves on our compassionate and dedicated staff who constantly go above and beyond for our patients, their loved ones and visitors. We invest in our employees to ensure our workforce is the best it can be and provide the following generous benefits to ensure our staff feel valued and appreciated:
- Competitive salaries
- Excellent pension scheme with three tier option offering employee/employer contribution options of 0/8%, 3/11% and 6/14% (NHS pension is transferable for those already contributing)
- Enhanced annual leave – 35 days rising to 37 after 5 years and 40 after 10 years (inc bank holidays, pro rata for part time employees)
- Enhanced sick pay
- Family-friendly and flexible working policies
- Inclusive, equal opportunities employer
- Enhanced maternity, paternity and adoption pay
- Meaningful work, making a difference to the lives of others
- An individualised induction period
- Training and development opportunities
- Springhill Employee Voice Forum (staff representative group)
- Supervision, group reflection and annual appraisal
- High quality, subsidised meals at the Hospice
- Free parking (available at main Hospice, Hub and Education site)
- Blue Light Card access for discounts
- Cycle to work scheme
- Easy access via public transport
Additional information
Closing date: Friday 28th August 2026
Interview date: Wednesday 9th/Thursday 10th September 2026
We are committed to promoting equality, diversity and inclusion. We recognise that everyone is different, and we value the unique contribution that individual experiences, knowledge and skills make in delivering quality services. We therefore encourage applications from people of all backgrounds and abilities. Please note that a DBS check will be undertaken as part of our pre-employment checks for the successful candidate.
Retail Administrator employer: Springhill Hospice
At Springhill Hospice, we pride ourselves on creating a warm and welcoming environment where volunteers can make a real difference in the community. As a Fundraising Hospice Mascot Volunteer, you'll not only bring joy to those around you but also be part of a supportive team that values your contributions and encourages personal growth. Join us in spreading happiness and making meaningful connections in a role that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Administrator
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Springhill Hospice, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Administrator
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Springhill Hospice that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Springhill Hospice will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Springhill Hospice and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Springhill Hospice
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Springhill Hospice, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Springhill Hospice!
