At a Glance
- Tasks: Manage shop operations, lead volunteers, and drive sales in a rewarding retail environment.
- Company: Join the compassionate team at Springhill Hospice, making a difference in the community.
- Benefits: Competitive pay, generous leave, flexible working, and excellent pension options.
- Other info: Enjoy meaningful work with opportunities for training and career development.
- Why this job: Be part of a growing team and support vital hospice work while gaining valuable experience.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 13.22 - 13.77 € per hour.
Location: Springhill Hospice
Salary: £13.22 to £13.77 per hour (Band 3)
Closing Date: 30/06/2026
An exciting opportunity has arisen to join the retail team at Springhill Hospice as a Shop Support Manager. This is a varied and rewarding role providing management cover across our network of hospice shops, leading volunteers, driving sales, and ensuring excellent standards of customer service and compliance.
Responsibilities:
- Day‐to‐day running of shops in the absence of the Shop Manager.
- Supporting income generation and maximising Gift Aid.
- Maintaining visual merchandising standards.
- Ensuring a safe and welcoming environment for customers and volunteers.
- Performing routine shop operations and providing cover on a bank basis (minimum one shift per month).
This is an exciting time to join our retail team as we are growing our operation, offering the chance to make a real impact while supporting the vital work of the Hospice.
Contact for more information or an informal discussion: Kate Butterworth, Retail Development Manager, 01706 649920.
Employee Benefits and Wellbeing:
- Competitive salaries
- Excellent pension scheme with three‐tier options (0/8%, 3/11%, 6/14%)
- Enhanced annual leave – 35 days rising to 37 after 5 years and 40 after 10 years (incl. bank holidays, pro rata for part‐time employees)
- Enhanced sick pay
- Family‐friendly and flexible working policies
- Inclusive, equal opportunities employer
- Enhanced maternity, paternity and adoption pay
- Meaningful work, making a difference to the lives of others
- Individualised induction period
- Training and development opportunities
- Springhill Employee Voice Forum (staff representative group)
- Supervision, group reflection and annual appraisal
- High quality, subsidised meals at the Hospice
- Free parking (available at main Hospice, Hub and Education site)
- Blue Light Card access for discounts
- Cycling to work scheme
- Easy access via public transport
Equality, Diversity and Inclusion: We are committed to promoting equality, diversity and inclusion. We recognise that everyone is different, and we value the unique contribution of individual experiences, knowledge and skills in delivering quality services. We therefore encourage applications from people of all backgrounds and abilities. Please complete our Equal Opportunities Form as part of your application.
Pre‐Employment Checks: Applicants will be subject to a DBS check as part of the pre‐employment process.
To apply, please send your CV and cover letter to recruitment@springhill.org.uk. A cover letter should state how you fulfil the requirements outlined in this specification.
Shop Support Manager (Bank) in London employer: Springhill Hospice
Springhill Hospice is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With competitive salaries, generous annual leave, and a commitment to equality and diversity, employees can thrive while making a meaningful impact in the community. The role of Shop Support Manager provides unique opportunities for growth within a compassionate environment, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Support Manager (Bank) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail sector, especially those who have experience with hospice shops. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service and community impact shine through. We want to see how you can bring energy and enthusiasm to the role.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've led a team or improved sales. We love hearing about real-life examples that showcase your skills and how you handle challenges.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shop Support Manager (Bank) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Shop Support Manager role. Highlight relevant experience in retail management, volunteer leadership, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Springhill Hospice and how you can contribute to our mission. Keep it engaging and personal.
Showcase Your Achievements:Don’t just list your duties; showcase your achievements! Whether it’s driving sales or improving customer satisfaction, we love to see how you've made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Springhill Hospice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shop Support Manager. Familiarise yourself with the day-to-day operations, income generation strategies, and the importance of maintaining visual merchandising standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As this role involves leading volunteers, be prepared to discuss your previous experiences in managing teams or working collaboratively. Think of specific examples where you've motivated others or resolved conflicts. This will show that you can create a positive environment for both customers and volunteers.
✨Emphasise Customer Service Excellence
Springhill Hospice values excellent customer service, so be ready to share your approach to ensuring a welcoming atmosphere. Prepare anecdotes that highlight how you've gone above and beyond for customers in past roles, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
