At a Glance
- Tasks: Provide excellent customer service and support at the Hospice reception.
- Company: Springhill Hospice, a caring and supportive environment.
- Benefits: Flexible hours, valuable experience, and training opportunities.
- Other info: Join a compassionate team and enhance your CV with meaningful volunteer work.
- Why this job: Make a difference in people's lives while gaining essential skills.
- Qualifications: No specific qualifications required, just a passion for helping others.
Location: Springhill Hospice. Hours: Flexible. Cover required 9am – 9pm every day.
As the front‑line contact at the Hospice you will provide excellent face‑to‑face and telephone customer service to patients, their loved ones, supporters and external contacts. You will provide basic administrative support to the admin team and process donations and sales through the till.
General responsibilities and duties:
- Greeting visitors to the Hospice.
- Receiving post and parcels.
- Handling and transferring telephone calls using a small switchboard.
- Liaise with staff upon the arrival of visitors and contractors to the Hospice.
- Accept and process donations, promoting Gift Aid on all donations made.
- Photocopying and operating the franking machine for outgoing post.
- Operating sales via the EPOS till for the small Hospice shop and staff/visitor food orders.
- Ad‑hoc admin/reception duties.
This is training crucial to the role
Training Course:
- Communications training – Required before starting. Mandatory. Frequency: Every 3 years.
- Customer Service training – Required before starting. Mandatory. Frequency: Every 3 years.
Additional information:
Contact our Volunteer Coordinator. Email: volunteer@springhill.org.uk Call: 01706 649920
How to apply:
To find out more, please fill out the below Volunteer Interest Form. Should you have queries, you can also contact our Volunteer Coordinator. Call: 01706 649920 Email: volunteer@springhill.org.uk
Hospice Reception Volunteer employer: Springhill Hospice
Springhill Hospice is an exceptional employer that values the contributions of its volunteers, offering a supportive and compassionate work culture. With flexible hours and comprehensive training opportunities, volunteers can develop their skills while making a meaningful impact in the lives of patients and their families. Located in a welcoming environment, Springhill Hospice fosters a sense of community and purpose, making it an ideal place for those seeking rewarding volunteer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Hospice Reception Volunteer
✨Tip Number 1
Get to know the hospice! Familiarise yourself with Springhill Hospice's mission and values. This will help you connect better with patients and their families, showing that you genuinely care about the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, brush up on your communication techniques. Role-play scenarios with friends or family to build confidence in handling various situations.
✨Tip Number 3
Be proactive! Don’t wait for tasks to come to you. If you see a visitor needing assistance or a phone ringing, jump in and help out. This shows initiative and a willingness to support the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Hospice Reception Volunteer
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your passion for helping others and why you’re interested in volunteering at Springhill Hospice.
Tailor Your Application:Make sure to read the job description carefully and highlight any relevant experience or skills you have. Whether it’s customer service or admin tasks, we love seeing how your background fits with what we do!
Keep It Clear and Concise:While we appreciate detail, we also value clarity. Make your application easy to read by using clear language and keeping your points concise. This helps us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Springhill Hospice
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Hospice Reception Volunteer. Familiarise yourself with tasks like greeting visitors, handling calls, and processing donations. This will help you demonstrate your enthusiasm and readiness to take on these duties.
✨Showcase Your Customer Service Skills
Since this role involves face-to-face and telephone interactions, be prepared to discuss your previous customer service experiences. Think of specific examples where you provided excellent service or resolved issues effectively. This will show that you can handle the front-line responsibilities with ease.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, communication, and handling difficult situations. Practising your responses can help you feel more confident. Consider how you would respond to scenarios specific to a hospice environment, such as dealing with emotional visitors.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how volunteers are supported. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
