At a Glance
- Tasks: Manage various Springhill Hospice shops, leading teams and driving sales.
- Company: Springhill Hospice, dedicated to providing vital care through retail support.
- Benefits: Competitive salary, flexible hours, and the chance to make a difference.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Join a meaningful cause while gaining valuable retail management experience.
- Qualifications: Retail management experience and strong leadership skills required.
The predicted salary is between 23735 - 29009 £ per year.
Anchor for Skip to main content accessible link Home / Working For Us / Latest Vacancies / Vacancies / Relief Shop Manager Back to vacancies Key Information Location Springhill Hospice retail stores Salary £20,676 (Band 3) - (FTE £25,846) Hours 30 hours per week Closing Date 05/11/2026 Job Description Person Specification Share Link to our Linked In page Link to our Facebook page
Relief Shop Manager
We’re looking for a flexible and motivated Relief Shop Manager to provide management cover across our retail network during planned and unplanned absences.
This is a key role that helps ensure our shops continue to deliver an excellent experience for customers and donors while maximising income to support the vital care provided by Springhill Hospice.
About the Role
No two days are the same in this role.
You will take responsibility for the day-to-day management of different Springhill Hospice shops, leading volunteers and staff, maintaining high operational standards, and driving sales performance.
Due to the nature of the role, flexibility is essential .
You will be required to work across our retail network and travel to different shop locations, sometimes at short notice, to provide management support where it is needed most.
As our shops will operate across a 7-day trading week , the successful candidate must be able to work flexibly, including weekends, in line with business needs.
- What You’ll Be Doing
- Providing management cover across Springhill Hospice shops.
- Leading, supporting and motivating volunteers and staff teams.
- Driving sales, Gift Aid recruitment and stock generation.
- Maintaining excellent visual merchandising and shop presentation standards.
- Ensuring compliance with all financial, health and safety, and operational procedures.
- Building strong relationships with customers, donors and local communities.
- Supporting fundraising initiatives and promotional activity across the retail network.
What We’re Looking For
- Previous retail management or supervisory experience.
- Strong people management and team leadership skills.
- Excellent customer service skills.
- Ability to work independently and adapt quickly to different shop environments.
- Strong organisational and communication skills.
- A flexible approach to working hours and locations.
Ability and willingness to travel between Springhill Hospice retail shops, often at short notice.
- Ability to undertake some manual handling duties associated with donated stock.
Please note: This role is contracted at 30 hours per week and requires flexibility to work across a 7-day retail operation .
The successful candidate must be able to travel independently between Springhill Hospice shop locations and respond to cover requirements across the retail network.
Additional information
Closing date
Thursday 5th November 2026
Interview date
Thursday 12th & Friday 13th November 2026
We are committed to promoting equality, diversity and inclusion.
We recognise that everyone is different, and we value the unique contribution that individual experiences, knowledge and skills make in delivering quality services.
We therefore encourage applications from people of all backgrounds and abilities.
Please note that a DBS check will be undertaken as part of our pre-employment checks for the successful candidate.
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Relief Shop Manager employer: Springhill Hospice Lottery Ltd
Springhill Hospice Hub is an exceptional employer that prioritises meaningful work and community impact. With a supportive work culture that fosters collaboration and innovation, employees are encouraged to grow through professional development opportunities while making a real difference in people's lives. Located in the heart of the UK, the charity offers a unique chance to engage with the community and contribute to vital fundraising efforts, making it an inspiring place to work.
Contact Details:
Springhill Hospice Lottery Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Relief Shop Manager
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Springhill Hospice Lottery Ltd, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Relief Shop Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Springhill Hospice Lottery Ltd that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Springhill Hospice Lottery Ltd will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Springhill Hospice Lottery Ltd and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Springhill Hospice Lottery Ltd
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Springhill Hospice Lottery Ltd, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Springhill Hospice Lottery Ltd!
