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- Tasks: Guide customers through buying their new build home and ensure a top-notch experience.
- Company: Join Tulloch Homes, part of The Springfield Group, a leader in new build developments.
- Benefits: Enjoy private healthcare and a competitive performance package with growth opportunities.
- Why this job: Be the first point of contact, making a real impact on customers' home-buying journeys.
- Qualifications: SCQF level 5 education or relevant sales experience; customer service skills are a must.
- Other info: A full UK driving licence is required; experience in housing sales is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Tulloch Homes (part of The Springfield Group) is recruiting for an enthusiastic Sales Consultant to join our busy team. We are looking for an enthusiastic and professional Sales Consultant to ensure the delivery of a first-class customer experience on our new build developments across the Highlands. As the first point of contact for customers, you will guide them through the process of buying their new build home and ensuring the greatest journey possible.
Key responsibilities of the role include:
- Taking ownership of your development, all aspects of presentation and the entire customer purchasing process.
- Being the point of reference for the purchaser, and all other internal and external interested parties from first contact through to the completion of the house sale.
- Promoting and providing for the use of company recommended mortgage brokers and solicitors to ensure an efficient service for customers to achieve purchasing deadlines.
- Ensuring all administrative and reporting requirements are met according to Group policies and agreed timeframes.
- Ensuring that market research, price benchmarking, advertising, incentives, PR and other marketing events are undertaken proactively to provide the correct pipeline to fulfil agreed sales targets for the development.
- Proactively searching for target customers and creating appointments, follow-up leads to ensure that sales targets are met, and customer satisfaction is measured to the level required.
- Undertaking inspections and introducing the customer to their new home, ensuring familiarisation, and ensuring the ‘after care’ of those customers at defined intervals following their move-in date.
- Ensuring the health and safety of customers, colleagues, and other parties whilst on site against legal requirements and Group policy.
- Following and adhering to Group procedures, standards of performance, and the business unit Sales Manual.
The successful candidate will:
- Be educated to SCQF level 5 or have relevant sales skills and experience.
- Experience in new build housing sales or retail would be advantageous.
- Experience providing a high level of customer service.
- Excellent diary and time management skills with the ability to meet deadlines.
- Good organisational and strong administrative skills.
- You should be computer literate (knowledge of Microsoft Office packages).
- A full UK driving licence is a requirement.
In return we offer a competitive performance package including private healthcare and the opportunity to join a progressive company. The Springfield Group is an equal opportunities employer.
Sales Consultant employer: SPRINGFIELD PROPERTIES PLC
Contact Detail:
SPRINGFIELD PROPERTIES PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant
✨Tip Number 1
Familiarise yourself with the new build housing market in the Highlands. Understanding local trends, customer preferences, and competitor offerings will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with professionals in the real estate and sales sectors. Attend local property exhibitions or join relevant online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily emphasises delivering a first-class customer experience.
✨Tip Number 4
Showcase your organisational skills by creating a mock sales plan or customer journey map. Presenting this during your interview can highlight your proactive approach and understanding of the sales process, making you stand out as a candidate.
We think you need these skills to ace Sales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly in new build housing or retail. Emphasise your customer service skills and any achievements that demonstrate your ability to meet sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as your commitment to providing a first-class customer experience.
Highlight Relevant Skills: In your application, clearly outline your organisational and administrative skills. Provide examples of how you've successfully managed your time and met deadlines in previous roles.
Showcase Your Knowledge: Demonstrate your understanding of the housing market and customer needs in your application. Mention any experience you have with market research or promotional activities that align with the responsibilities of the Sales Consultant role.
How to prepare for a job interview at SPRINGFIELD PROPERTIES PLC
✨Show Your Enthusiasm
As a Sales Consultant, enthusiasm is key. Make sure to express your passion for helping customers find their new homes and your excitement about the role during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to ensure customer satisfaction, as this is crucial for the role.
✨Know the Company and Market
Research Tulloch Homes and The Springfield Group thoroughly. Understand their developments, values, and the current housing market in the Highlands to show that you're well-informed and genuinely interested.
✨Highlight Organisational Skills
Since the role requires strong organisational and time management skills, be ready to discuss how you manage your time effectively and keep track of multiple tasks or clients simultaneously.
