At a Glance
- Tasks: Provide first-line IT support and troubleshoot hardware, software, and network issues.
- Company: Join the Springfield Group, a dynamic team in Elgin.
- Benefits: Gain hands-on experience with competitive pay and growth opportunities.
- Other info: Opportunity to progress to 2nd line support and enhance your tech skills.
- Why this job: Kickstart your IT career while making a real difference in a supportive environment.
- Qualifications: Basic IT experience and strong communication skills are a must.
The predicted salary is between 24000 - 36000 £ per year.
The Springfield Group are recruiting for an IT Support Technician to join our team based in Elgin. This is a great opportunity to play a key role in supporting the group across multiple office and site locations.
Key Responsibilities
- Provide first-line support for IT issues via ticketing system, phone, email, and in person.
- Troubleshoot basic hardware, software, and network problems.
- Set up and maintain user accounts, passwords, and access permissions.
- Support Windows desktops, laptops, and Office 365 applications.
- Log and track support requests using our helpdesk system.
- Escalate complex issues when necessary.
- Assist with routine system checks and updates.
Skills & Experience
- Basic experience in IT (e.g. troubleshooting PCs, printers, software).
- Familiarity with Windows operating systems and Microsoft 365.
- Understanding of user account management and basic networking.
- Good communication and customer service skills.
- Ability to follow procedures and document work clearly.
Desirable (but Not Essential)
- Experience with Active Directory or Group Policy.
- Exposure to Office 365 admin tools.
- Microsoft certifications.
- Interest in progressing to 2nd line support.
How To Apply
If you are interested in applying for this role, please download an application form or contact Cara Dent for a form by emailing
We are an equal opportunities employer and welcome applications from all qualified candidates.
IT Support Technician in Elgin employer: SPRINGFIELD PROPERTIES PLC
The Springfield Group is an excellent employer, offering a supportive work culture that values teamwork and professional growth. Located in Elgin, employees benefit from a collaborative environment where they can enhance their IT skills while contributing to a diverse range of projects across multiple sites. With opportunities for career advancement and a commitment to employee development, this role as an IT Support Technician promises a rewarding and meaningful career path.
Contact Details:
SPRINGFIELD PROPERTIES PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Elgin
✨Tip Number 1
Network like a pro! Reach out to folks in the IT industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Get a mate to do mock interviews with you, focusing on common IT support questions. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your troubleshooting skills! During interviews, be ready to discuss specific examples of how you've solved IT issues in the past. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals to join our team. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace IT Support Technician in Elgin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT experience, especially in troubleshooting and user support. We want to see how your skills match the job description, so don’t be shy about showcasing your familiarity with Windows and Office 365!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support Technician role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills:Since good communication is key in this role, make sure your application reflects that. Whether it’s your CV or cover letter, keep your language clear and concise. We want to see that you can explain complex IT issues simply!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at SPRINGFIELD PROPERTIES PLC
✨Know Your Tech Basics
Brush up on your knowledge of troubleshooting PCs, printers, and software. Be ready to discuss your experience with Windows operating systems and Microsoft 365, as these are crucial for the role.
✨Practice Your Communication Skills
Since good communication is key in IT support, practice explaining technical issues in simple terms. You might be asked to describe how you would assist a non-technical user, so keep it clear and concise.
✨Familiarise Yourself with the Ticketing System
Research common ticketing systems used in IT support. If you have experience with any, be prepared to share that. Understanding how to log and track support requests will show you're ready to hit the ground running.
✨Show Enthusiasm for Learning
Express your interest in progressing to 2nd line support and any relevant certifications. Companies love candidates who are eager to grow and develop their skills, so let your passion shine through!
