Pre-Admission Admin in Ashtead

We are seeking a dedicated and proactive Pre-Admission Administrator to join our pre-assessment team. This is an exciting opportunity for someone who thrives in a fast-paced hospital environment and is committed to supporting high-quality patient care. You will play a crucial role in ensuring the smooth coordination of pre-assessment services, working closely with clinical and administrative colleagues to meet hospital targets and uphold national healthcare standards.

Position Details

• Actively support and contribute to the requirements of the pre-assessment service.
• Ensure compliance with targets and standards set at both local and national levels.
• Work collaboratively with pre-assessment nurses and the Capacity & Utilisation Lead to deliver capacity to meet hospital admission targets.
• Manage the booking and coordination of pre-assessment appointments.
• Liaise effectively with patients, GP practices, and other relevant services to ensure all information required for admissions is collected and communicated.
• Provide evidence of experience within a hospital administrative setting, with a strong understanding of clinical terminology and processes.
• Be educated to a level required for the role, or possess equivalent experience.

Duties and Responsibilities

• Coordinate all aspects of the pre-assessment appointment process, ensuring efficient scheduling and communication.
• Support the pre-assessment team in meeting admission targets through effective administrative processes.
• Maintain clear and professional communication with patients and external healthcare providers.
• Assist with the collection and management of patient information, ensuring accuracy and confidentiality at all times.
• Actively contribute to continual improvement in pre-admission processes and patient experience.

Key Deliverables

• Provide comprehensive administrative support for all pre-assessment admissions.
• Achieve and maintain key performance indicators (KPIs) regarding timelines ahead of admission.
• Strictly adhere to all targets and guidelines as set by the service and regulatory bodies.

Performance Metrics

• Timely and accurate scheduling of pre-assessment appointments.
• Effective communication and liaison with all stakeholders.
• Compliance with local and national standards for pre-admission services.
• Consistent achievement of KPIs and service targets.

Person Specification

• Experience working in a hospital administrative setting.
• Sound knowledge of clinical terminology and healthcare processes.
• Strong organisational and communication skills.
• Ability to work well as part of a multidisciplinary team.
• Attention to detail and commitment to patient confidentiality.
• Educated to the required level or equivalent relevant experience.

Benefits

• 25 Days Leave + Bank Holidays
• Buy & Sell Flexi Leave Options
• Private Pension where Ramsay will match up to 5% after a qualifying period
• Enhanced Competitive Parental Leave Policies
• Private Medical Cover with option to add partner & dependants
• Life Assurance (Death in Service) x3 base salary
• Free Training and Development via the Ramsay Academy
• Free parking on site
• Subsidised staff restaurant
• Concerts for Carers
• Employee Assistance Programme
• Cycle2Work scheme available, in partnership with Halfords
• The Blue Light Card Scheme

About Us

Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, “can do” attitude who want to make a difference in their work. Our employees are Ramsay. The skills and commitment of our employees forms the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us. The Ramsay Way culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check. We value your application and welcome any questions you may have prior to applying. We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it’s a belief that’s as true today as it was when we welcomed our first patients in 1964. The Ramsay Way culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to equality of opportunity for all. This position is subject to background and DBS checks.