At a Glance
- Tasks: Lead customer functions to enhance retention and drive performance.
- Company: Join a thriving B2C team focused on growth and transformation.
- Benefits: Enjoy 33 days holiday, flexible hours, and hybrid working options.
- Other info: Based in beautiful Devon with excellent career development opportunities.
- Why this job: Make a real impact by shaping customer experiences and driving loyalty.
- Qualifications: Commercially savvy with experience in CRM and customer insights.
The predicted salary is between 75000 - 75000 € per year.
Reporting to the Ecommerce Director, you will be commercially savvy and purpose‑led. You’ll join a thriving B2C team committed to growth and transformation, with a specific focus on becoming customer‑focused and performance‑led.
As a regular, repeat‑order business, retention is key. In this new role you will bring together the core customer functions across CRM, insights and customer services to lead a new single customer function.
Location: Wash Farm, Buckfastleigh, Devon, TQ11 0JU.
Salary: Up to £75k per annum d.o.e.
Hours: 40 hours per week, Monday to Friday with flexible and hybrid working available.
Benefits: 33 days holiday (pro rata, including)
Head of Customer & Retention in Dartmouth employer: Springfield Healthcare
Join a dynamic and purpose-driven team at our Wash Farm location in Buckfastleigh, where we prioritise customer satisfaction and retention. With a strong focus on employee growth, we offer flexible working arrangements, generous holiday allowances, and a collaborative work culture that fosters innovation and personal development. As the Head of Customer & Retention, you will play a pivotal role in shaping our customer strategy while enjoying the benefits of working in a thriving B2C environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer & Retention in Dartmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but also for the team. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. We can’t stress enough how being prepared can boost your confidence and help you shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Head of Customer & Retention in Dartmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Customer & Retention. Highlight your experience in CRM, insights, and customer services, as these are key areas for us. We want to see how you've driven customer-focused strategies in the past!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer retention and how you can contribute to our B2C team's growth. Be sure to mention any relevant achievements that showcase your commercial savvy.
Showcase Your Leadership Skills:As a Head of Customer & Retention, leadership is crucial. In your application, share examples of how you've led teams or projects successfully. We love seeing how you've brought people together to achieve common goals!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Springfield Healthcare
✨Know Your Numbers
As the Head of Customer & Retention, you'll need to demonstrate your understanding of key metrics. Brush up on customer retention rates, CRM performance, and any relevant insights that showcase your commercial savvy. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Leadership Style
This role involves leading a new single customer function, so it's crucial to convey your leadership approach. Prepare examples of how you've successfully managed teams or projects in the past, focusing on collaboration and performance. Highlight your ability to inspire and motivate others towards a common goal.
✨Emphasise Customer-Centric Strategies
Since the focus is on becoming customer-focused, be prepared to discuss strategies you've implemented that prioritise customer experience. Share specific examples of how you've improved customer satisfaction or loyalty, and how you plan to bring that mindset to this new role.
✨Ask Insightful Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company's vision for customer retention and growth. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career goals.
