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For Companies At a Glance
- Tasks: Be the go-to person for IT support, solving tech issues and managing support tickets.
- Company: Join The Springfield Group, a dynamic team based in Elgin, supporting multiple locations.
- Benefits: Enjoy hands-on experience, potential travel, and a collaborative work environment.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while learning and growing.
- Qualifications: Familiarity with Windows 10/11, Office 365, and a willingness to learn new systems.
- Other info: A full UK driving licence is desirable for site visits across Moray and the Highlands.
The predicted salary is between 24000 - 36000 £ per year.
The Springfield Group are recruiting for an IT Support Technician to join our team based in Elgin. This is a great opportunity to play a key role in supporting the group across multiple office and site locations.
Key Responsibilities
As a member of our Group IT team, you will:
- Be the first point of contact for IT support queries raised via the Help Desk.
- Diagnose and resolve a wide range of technical issues, including hardware, software, and networking problems.
- Manage and prioritise support tickets efficiently to ensure prompt resolution.
- Provide hands-on IT support at our various locations across Moray and the Highlands as and when required.
About You
- Confidence using Windows 10/11, Microsoft Office 365 and Active Directory Administration.
- A willingness to learn about systems like Active Directory, Exchange Online, anti-virus tools, and networks (LAN/WAN/Wireless/VPN).
- Previous Help Desk or IT support experience would be advantageous.
- Familiarity with both Apple and Android devices.
- Good communication skills and a helpful attitude.
- A calm, problem solving mindset.
- Able to prioritise and organise workload effectively to deal with conflicting priorities.
- Hold a full UK driving licence (desirable) as travel to various office and site locations is required.
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IT Support Technician employer: Springfield Group
Contact Detail:
Springfield Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Microsoft Office 365. Being able to demonstrate your knowledge and experience with these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills for both hardware and software issues. Prepare to discuss specific examples of problems you've solved in the past, as this will showcase your practical experience and problem-solving abilities.
✨Tip Number 3
Since the role involves travel to various locations, ensure you have a valid UK driving licence and be ready to discuss your flexibility regarding travel. This shows your commitment to the role and willingness to support the team wherever needed.
✨Tip Number 4
Practice your communication skills, as good communication is key in IT support roles. Be prepared to explain technical concepts in simple terms, as you'll often be dealing with users who may not have a technical background.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any previous Help Desk roles. Emphasise your familiarity with Windows 10/11, Microsoft Office 365, and any other technologies mentioned in the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job requirements, such as your problem-solving mindset and ability to manage support tickets efficiently.
Showcase Communication Skills: Since good communication is key for this role, consider including examples in your application that demonstrate your ability to communicate effectively with users and resolve their issues.
Highlight Willingness to Learn: Mention your eagerness to learn about systems like Active Directory and Exchange Online. This shows that you are proactive and willing to grow within the role, which can be very appealing to employers.
How to prepare for a job interview at Springfield Group
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, Microsoft Office 365, and Active Directory. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills beforehand.
✨Demonstrate Your Communication Skills
As an IT Support Technician, you'll need to explain technical issues to non-technical users. Practice explaining complex concepts in simple terms, and be ready to showcase your helpful attitude during the interview.
✨Highlight Your Problem-Solving Mindset
Prepare examples of how you've successfully diagnosed and resolved technical issues in the past. This will show that you can remain calm under pressure and think critically when faced with challenges.
✨Discuss Your Organisational Skills
Since managing support tickets is a key responsibility, be ready to talk about how you prioritise tasks and handle conflicting priorities. Share any tools or methods you use to stay organised and efficient.
