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- Tasks: Manage exciting medical communication projects and collaborate with clients to drive healthcare innovation.
- Company: Join Springer Nature, a leader in medical communications with a commitment to discovery and knowledge.
- Benefits: Enjoy hybrid work, career progression, and a supportive team environment.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic industry.
- Qualifications: Experience in medical communications and strong project management skills are essential.
- Other info: Diverse and inclusive workplace that values your unique contributions.
The predicted salary is between 30000 - 50000 £ per year.
Job Title: Senior Account Executive, Medical Communications/Medical Education
Location: Chester, Manchester or London (Hybrid)
Springer Nature Group
Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.
About Springer Health+ (SH) (part of the Springer Nature Group)
Springer Health+ is a leading global medical communications and education provider. Working in partnership with pharmaceutical companies and key opinion leaders. At Springer Health+, we see beyond the data – we see the people behind every breakthrough. We do more than help experts across the medical community keep up with science; we help them move it forward, making healthcare smarter and more human.
Springer Health+ are looking for an enthusiastic Senior Account Executive, with sound experience in Medical Communications/Medical Education to join our busy and expanding team. If you have great attention to detail, love multitasking and are looking for a new challenge then we would like to hear from you.
We offer excellent opportunities for career progression with a focus on employee satisfaction and retention.
Job Role
Project Manage Designated Accounts and Projects
- Liaise with clients to obtain detailed briefs for projects with support from more senior team members where necessary
- Write up the brief for any assigned projects, verify details with lead account personnel and client(s)
- For complex projects, take part in brainstorming and project costing meetings under the direction of lead account personnel
- Develop project timelines for approval by lead account personnel
- For assigned projects, communicate the brief and timelines to the rest of the internal team (including team members from other departments) at a kick-off meeting, together with all other relevant information
- Liaise appropriately with all relevant departments, providing information that may assist them in their day-to-day work
- Drive the day-to-day project management of all assigned projects within an account and be the primary point of contact for the client
- Be the principal point of contact with specified external suppliers and define their roles. Inform them of, and enforce adherence to, the administration processes involved in working with SH (e.g. additional costs outside budget to be advised in writing prior to them being incurred, completion of timesheets, etc.)
- Comply with agreed standard operating procedures (SOPs) so that the team works in an effective manner
- Maintain status sheets in the preferred format and frequency for the client and lead internal and client status updates, where appropriate
- Keep complete project files that are easy for all parties to navigate
- Work closely with the rest of the team to set up new systems/processes, as required, to optimally manage the account(s)
- Under the direction of lead account personnel manage project risks and take corrective action e.g. arrange and/or attend commencement and closure meetings
- Participate in closure meetings so that lessons learnt during the implementation of the project are understood by the account team and corrective action by individuals is carried through
- Ensure, in conjunction with other account personnel, that information about team successes and advice on best practice is shared with other SH teams
- Follow up on any assigned actions from client meetings
Financial Management
- Work with lead account personnel to meet or exceed sales, revenue and profitability expectations within the assigned account(s)
- Project manage all assigned projects to agreed financial ratios and in line with project specifications
- Confirm/amend all sales on internal systems by the deadline dates
- Develop accurate budget proposals for assigned projects and be accountable for monitoring time and costs throughout project delivery and the reconciliation process, including milestone updates on a regular basis
- Accurately code supplier invoices for authorisation by lead account personnel
- Professionally manage any client concerns regarding costs for assigned projects with the support of lead account personnel
- Take corrective action if invoices are not paid with guidance from lead account personnel
- With direction from lead account personnel, accurately complete sales, project staging, revenue forecasts, financial spread sheets (confirmed and unconfirmed) and invoicing by the agreed monthly deadlines for assigned projects
- Ensure timely and accurate completion of timesheets
Organic Growth and Client Relationships
- Provide day-to-day management of projects delivering organic business growth within the designated account(s):
- Have an understanding of the principles and processes underlying the various components of a strategic communications programme and how these fit into a product life-cycle
- Drive the development of small accounts or individual assigned projects by recommending commercially relevant communication solutions and/or vehicles
- Where possible, make recommendations to clients for new ideas and develop appropriate proposals for products and services that meet identified client needs
- Proactively liaise with the client to negotiate and close proposals, either alone for specified projects and/or with the support of lead account personnel for more complex initiatives
- Develop effective working relationships with individual clients:
- Develop an understanding of the client’s market, product profile, therapeutic area, competitors and trends and then apply this understanding when interacting with clients and developing proposals
- Attend client meetings with lead account personnel and proactively lead agreed elements of meetings
- Proactively follow-up any assigned actions from the client meetings
- Proactively flag any issues to lead account personnel outlining business risk and making recommendations for action
- Share best practice with client and internal teams
Skills, Experience, Qualifications:
Essential
- 5 GCSEs (or equivalent) – including Maths and English
- Account/project management experience within Medical Communications and/or Medical Education
- Meetings management experience, supporting the team
- Excellent spoken and written communication skills
- Fluent English (written and verbal)
- Good communicator including experience of direct Client contact, organised and proactive – a ‘client service provider’
- Efficient time keeping and project management skills and goo with people/internal and external clients
- Willing to work hard and learn new skills in this exciting industry
- Domestic and international travel as required
Desired
- Meetings management experience with on-site attendance
- Knowledge of the pharmaceutical industry
- Understanding of the drug development and communication process
- Understanding of sales, revenue and EBITDA
- A commercial qualification
- Educated to degree level (life sciences, business or marketing preferred)
Springer Nature is a Disability Confident Committed Employer and we encourage applications from candidates with disabilities. If you consider yourself to have a disability or learning difficulty and wish to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch by phone or email to make any necessary arrangements.
At Springer Nature we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.
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Senior Account Executive employer: Springer Nature
Contact Detail:
Springer Nature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical communications field and let them know you're on the hunt for a Senior Account Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Springer Health+ and their projects. Familiarise yourself with their work in medical education and communications, so you can impress them with your knowledge and show how you can contribute to their mission.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience in project management and client relations clearly and confidently. Highlight specific examples of how you've driven success in previous roles to make a lasting impression.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email reiterating your interest in the position and mentioning something specific from the conversation can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Account Executive role. Highlight your experience in Medical Communications and any relevant project management skills. We want to see how your background aligns with what we do at Springer Health+.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about medical communications and how you can contribute to our team. Be sure to mention specific projects or experiences that relate to the job description.
Showcase Your Communication Skills: Since this role involves liaising with clients and managing projects, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Springer Health+!
How to prepare for a job interview at Springer Nature
✨Know Your Stuff
Before the interview, dive deep into Springer Health+ and their role in medical communications. Familiarise yourself with their projects, clients, and recent developments in the industry. This will not only show your enthusiasm but also help you tailor your responses to align with their goals.
✨Showcase Your Project Management Skills
As a Senior Account Executive, you'll be managing multiple projects. Prepare examples from your past experiences where you successfully juggled various tasks, met deadlines, and communicated effectively with clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, project management processes, and how success is measured at Springer Health+. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you.
✨Demonstrate Your Client Relationship Skills
Highlight your experience in building and maintaining client relationships. Share specific instances where you turned challenges into opportunities or provided exceptional service. This will illustrate your ability to drive organic growth and manage client expectations effectively.
