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For Companies At a Glance
- Tasks: Create reports and dashboards, analyse data, and drive operational change.
- Company: Join Springer Nature, a leader in academic publishing with a commitment to knowledge and progress.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Be part of a diverse team that values inclusion and collaboration.
- Why this job: Make a real impact by innovating data processes in a dynamic team.
- Qualifications: 6+ years in data analysis, strong analytical skills, and experience with CRM systems.
The predicted salary is between 50000 - 65000 £ per year.
Locations: Berlin, Dordrecht, London, Singapore and New Delhi
Application Deadline: 6th May 2026
About Springer Nature
Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.
About The Role
The Springer Nature Sales Operations Centre of Excellence (SOCoE) is a Dordrecht, London, Berlin, and Heidelberg based team, operating in the academic publishing industry. We are part of our worldwide sales organisation and are tasked to improve the way we work in our day-to-day operations of delivering online scientific content to our customers. The Sales Operations Reporting & Analytics Specialist creates reports and dashboards, analyse metrics, and reports data to the Senior VPs and high-level management. This role is responsible for providing a comprehensive assessment and overall evaluation of reporting deliverables using various systems and visualisation tools. In the day-to-day business this person will typically work closely with the internal Sales, Sales Operations, and IT departments. Jointly they work on continuous improvement of workflows and the way our services are delivered to the customers. A significant part of the work will consist of innovating the data and reporting processes and user interface of the CRM systems. The requirements of these improvements will be defined together with stakeholders and key-users.
Purpose of the Role
Creating reports and dashboards, providing data analytics, and implementing projects to drive operational change based on best practices as part of the continuous improvement strategy, whilst supporting business as usual development within the institutional sales organisation.
Role Responsibilities
- Create and maintain new report templates and dashboards either upon user request or own initiative
- Research and analyse operational data to identify areas of improvement
- Assist in expanding the financial reporting platform across the organisation (Salesforce, Data Studio, GBQ, SAP Query Designer, CRM Analytics)
- Train relevant team members on the different reporting platforms.
- Project manage against set timelines and deliverables
- Contribute to strategic direction for operational improvements
- Support Sales and Sales Operations with continuous improvement
- Proactively initiate projects that align and support the strategic objectives
- Implement and manage change processes
- Manage and translate requirements of change from business to IT
- Provide excellent communication acting as a liaison for key stakeholders
- Provide (online) training to the stakeholder community during the implementation of change
- Support the monthly process of loading Institutional sales into Intelis (manage process when required)
- Contribute to the development of Intelis to meet the needs of the stakeholders
- Contribute to the logic for the calculation of allocated revenue in Salesforce
- Analyse IT tools and suggest changes needed to be able to support initiatives.
Key Relationships
The Sales Operations Reporting & Analytics Specialist will report to the Director of the Sales Operations Centre of Excellence and be part of the Sales Operations Centre of Excellence team.
Experience, Skills & Qualifications
Essential
- Minimum 6 years’ experience in data analysis, with strong analytical skills and commercial acumen
- Experience with CRM systems and data analysis tools (e.g. GBQ, Looker, Google Analytics, Excel)
- Solid financial understanding and ability to interpret business data
- Project, process, and workflow analysis skills from planning through implementation
- Proactive self-starter and problem solver with strong attention to detail
- Excellent communication and interpersonal skills; fluent in English (written and verbal)
- Team player with a flexible, reliable, results-oriented working style and international/cultural sensitivity
Desirable
- Previous experience in Academic Publishing industry
- Relevant Masters degree in data analytics or similar
- Consulting skills and experience
- Project management qualifications (e.g. Prince2, agile scrum, etc.)
- Python knowledge would be an asset
At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish.
If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.
Sales Operations Reporting & Analytics Specialist (m/w/d) employer: Springer Nature
Contact Detail:
Springer Nature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Reporting & Analytics Specialist (m/w/d)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Springer Nature. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to data analysis and CRM systems. We all know that confidence is key, so get comfortable talking about your experience and how it aligns with the role.
✨Tip Number 3
Show off your skills! If you have any relevant projects or reports you've created, bring them along to your interview. This will demonstrate your analytical prowess and give you an edge over other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Springer Nature team.
We think you need these skills to ace Sales Operations Reporting & Analytics Specialist (m/w/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Operations Reporting & Analytics Specialist role. Highlight your experience with data analysis and CRM systems, as well as any relevant projects you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don't forget to mention your proactive approach and problem-solving skills – we love that!
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, be sure to include specific examples of how you've used data to drive improvements in past roles. We want to see your analytical prowess in action, so don't hold back!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Springer Nature
✨Know Your Data Tools
Make sure you’re familiar with the CRM systems and data analysis tools mentioned in the job description, like Salesforce and Google Analytics. Brush up on how to create reports and dashboards, as you might be asked to demonstrate your skills or discuss your experience with these tools during the interview.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data analysis to drive operational improvements in previous roles. Be ready to discuss specific metrics you’ve worked with and how your insights led to positive changes. This will show that you can bring value to their team right from the start.
✨Communicate Effectively
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Think about how you would explain complex data findings to someone without a technical background. Good communication skills are key, so don’t underestimate their importance!
✨Be Proactive and Solution-Oriented
Demonstrate your proactive nature by discussing past projects where you identified areas for improvement and took the initiative to implement changes. Highlight your problem-solving skills and how you approach challenges, as this aligns perfectly with what they’re looking for in a candidate.