Open Access Coordinator

Location: London, Heidelberg and Dordrecht - Hybrid Working

Application Deadline: Tuesday 17th February 2026

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world.

About the Role

The Open Access Operations team sits within Springer Nature’s Sales Operations group and is responsible for the end-to-end management of institutional and society open access agreements. As an Open Access Coordinator, you’ll be a team player who is responsible for the set up and maintenance of open access agreements at Springer Nature. You will manage a diverse range of internal stakeholders and tasks, to execute smooth operations behind the agreements. You’ll focus on continuous improvement of workflows and processes to ensure contractual compliance, great service, and scalability for the open access agreements.

Using insights from workflow data, you’ll suggest new processes and system improvements. Working with the rest of the OA Operations team, you’ll implement these improvements to help reach team goals and provide excellent service to our customers. This is a great opportunity for a dedicated individual to be part of a strategically relevant team and contribute to the development of a cutting edge product.

Role Responsibilities

• Coordinate the set-up and day to day operations for OA agreements
• Collaborate effectively with other teams at Springer Nature to coordinate the end to end set-up of new and renewed OA agreements
• Adhere to set-up timelines, complete set up documentation and effectively communicate updates about new/renewing agreements to stakeholders, to ensure well executed kick offs
• Ensure compliance with OA agreement contractual obligations by continuously monitoring the publishing services workflow, using data available from multiple systems
• Engage with the performance of the agreements; join up customer behaviour with workflow data in order to suggest continuous improvements to workflows and processes
• Create and present workflow information to both internal and external audiences, supporting the success of the agreements
• Continuous improvement of team workflows and processes
• Delivery of high quality customer service through efficient working practices
• Ensure compliance with contractual obligations
• Work with the whole OA Operations team to reduce waste/inefficiency in team workflows, aligning processes
• Use workflow data to monitor workflows and identify areas for improvement
• Work with the rest of the OA Operations team to drive positive improvements in workflows and processes for the OA agreements and their associated customers/internal stakeholders
• Create and maintain guidelines and documentation for internal and external use
• Main point of contact for OA agreement customers
• Accurate and timely responses to queries related to articles, workflows and reporting around the institutional agreement
• Provide excellent customer service, OA support and training to OA customers and internal stakeholders
• Relationship building with external and internal teams linked to the OA agreement, providing up to date information on the operational status when required
• Liaise with OA Commercial and sales teams to provide account management for the customer

Experience, Skills & Qualifications

Essential

• Educated to degree level (Bachelor or higher) or equivalent experience
• Ability to quickly understand different workflows, systems and their dependencies and interaction.
• Excellent documentation and visualization skills
• Experience of working cooperatively with a range of stakeholders, internal and external
• Ability to analyze and interpret data, leading to clear action points
• Strong analytical, organizational and problem solving skills, with attention to detail
• Proven ability to manage concurrent responsibilities and competing priorities
• Ability to work to tight deadlines and react quickly to changing priorities
• Good interpersonal and communication skills for handling projects with cross-departmental scope
• Excellent written and verbal communication skills in English
• High level of initiative and self-motivation
• Ability to explain complex issues in a clear and concise way

Desirable

• Previous work experience in a sales operations or research publishing environment
• Experience with Excel and CRM software

At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us at EMEACareers@springernature.com so we can make all necessary accommodations.

For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/#LI-HK1

Job Posting End Date: 17-02-2026