Implementation Specialist, Workflow Solutions in London

Locations: Dordrecht, London, Pune

Application Deadline: May 29, 2026

About The Role

Springer Nature’s Group Publishing Operations team (GPO) performs and oversees manuscript screening operations across Springer Nature's journals portfolio. GPO also manages the various peer-review systems used by authors, editors and reviewers as part of submit-to-accept processes. Our 'article-level' activities are largely supported by 400+ BPO staff across multiple locations. Our 'journal-level' activities are largely supported by 50 Springer Nature staff across multiple locations, who also contribute to projects in one of three main areas: technology, transformation and quality.

Purpose of the role

The Implementation Specialist will manage their own portfolio of journals and partner with Publishing teams to run their journals in a ‘Production-ready’ way, while facilitating submit-to-accept workflows and compliance with policies. In collaboration with the Manager, Workflow Solutions (as well as the rest of the Workflow Solutions team and the wider GPO team), the Implementation Specialist will also contribute to the definition and maintenance of all GPO workflows and processes, and provide stakeholders with expertise on existing processes and potential impact of new initiatives.

Role Responsibilities

• Journal care
• Gather system requirements from publishers, editors and service providers.
• Set up, maintain and administrate peer review systems.
• Conduct presentations and training sessions for internal and external stakeholders.
• Ensure quality of article-level activities and act as an escalation point for individual journals.
• Develop and maintain relationships with stakeholders (Publishing, Editorial, Production, Technology & Operations staff, as well as external editors, reviewers, authors and service providers).
• Maintain journal-specific records and documentation.
• Workflows & Processes
• In collaboration with GPO service providers, design, document and maintain all GPO processes.
• Provide expertise on existing processes and advise on the potential impact of new initiatives being considered by the business.
• Collaborate closely with GPO’s Training Programmes and Quality Assurance teams to support the development of training programmes relying on the documentation of GPO processes, and address quality issues identified as resulting from unclear process documents.
• Other Responsibilities
• Be an advocate for continuous improvement, quality and efficiency.
• Foster a culture of openness, transparency and collaboration within the team and with our stakeholders.

Experience

Essential

• Contributing to (sometimes interconnected) business projects.
• Working with a wide range of global stakeholders.

Desirable

• Previous experience in a publishing and/or support role.
• Previous experience in a role requiring an understanding of user needs with a view to develop solutions that also align with business requirements (e.g. Business Analyst).

Skills And Knowledge

• Ability to design solutions that meet the business’s needs while striving for optimum operational efficiency, and to translate those into clearly documented processes.
• Ability to translate the needs of the business and stakeholders into new projects.
• Understanding of publishing workflows.
• Excellent organisation skills to contribute to multiple concurrent projects and competing priorities.
• Excellent written and verbal communication skills; able to communicate with individuals at all levels and on a global scale.
• Excellent numeracy skills with proven attention to detail.
• Excel and PowerPoint proficiency.
• Good problem solving/logic/analytical skills.
• Proactive and able to lead projects alone as well as part of a large group.
• Experience of using Confluence for documentation management desirable.

Qualifications

• Degree or equivalent work experience.
• Formal project management qualification such as PRINCE2 desirable.

Equal Opportunity Statement

At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.