Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and organise impactful events to boost customer loyalty in the EMEA region.
- Company: Join a leading publishing company known for innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on creativity and strategic thinking.
- Why this job: Make a real difference by engaging with authors, librarians, and researchers.
- Qualifications: Experience in event management and marketing, with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: London, Dordrecht or Heidelberg
Application Deadline: 21st May 2026
Purpose of the Role
The Head of Customer Engagement Events & Exhibits, EMEA is responsible for increasing customer loyalty and retention amongst librarians, authors and researchers in institutional markets by organising excellent, fit-for-purpose events and exhibits and overseeing the executing, planning and budgeting of B2B and B2C Exhibits in the region. This in partnership with our internal stakeholders including Sales teams, Research Marketing teams and Editorial teams will develop and implement events and exhibits utilising internal and external resources. The Head of Customer Engagement Events & Exhibits EMEA ensures the branding and professional profile of Springer Nature in all institutional markets in events, exhibits and partnership settings and is the point of contact for our stakeholders in EMEA. Head of Customer Engagement Events & Exhibits EMEA will head the EMEA Events & Exhibits teams and support and guide the (Sr) Events & Exhibits manager(s) in the region.
Responsibilities
- Plans, organises, executes and oversees annual program of institutional customer events in the region.
- Provides strategic marketing input and market research support to new event development initiatives and understands and monitors new opportunities, trends, and competition in the scientific B2B2C event marketplace, recommending action for opportunities.
- Works collaboratively within Research Marketing teams as well as with Sales and Editorial teams to build brand awareness through development of engaging content to nurture leads, demonstrate value, and position Springer Nature as the industry thought leader.
- Is responsible to track and maximise lead generation and ROI on all executed events and exhibits.
- Co-creates content of institutional events including development of session topics, agenda setting, contact internal session leaders, set up session structure, prepare sessions, create final master deck, delivery meeting summary.
- Coordinates internal and customer facing communication.
- Monitors and reports on event budget, planning and results, leads, customer satisfaction, ROI related results and reports back to relevant stakeholders.
- Manages EMEA events and exhibits staff.
Key Relationships
- Customer Engagement department
- Marketing Strategy, Marketing Planning, Marketing Operations, Marketing Data, Analytics & Technology, Content Marketing team
- Regional Institutional Sales Teams
- Publishing/Editorial teams
- Institutional & Commercial B2B Customers
- Researchers
Experience, Skills & Qualifications
- Experienced working in an international matrixed marketing and sales environment.
- Extensive International (live) event organisation experience.
- Proven management skills of direct reports.
- Online and virtual meeting and event organisation.
- Marketing experience within the library/information service industry.
- Proven planning, lead generation, project management and budgeting skills.
Skills
- Commercially minded with a strong drive for success.
- Creative and self-sufficient.
- Excellent and engaging communicator.
- Deadline oriented and decisive problem solver.
- Strong organisational and project management skills.
- Financial awareness and tracking.
- Computer skills like: MS Office, G-Suite, Social Media, CRM.
Qualifications
- College or university degree with a Marketing or Business focus.
Head of Events & Exhibits EMEA in London employer: Springer Nature
Contact Detail:
Springer Nature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Events & Exhibits EMEA in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might help you land that dream job!
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your past events and exhibits. This is your chance to shine and demonstrate how you can bring value to the role of Head of Events & Exhibits EMEA.
✨Tip Number 3
Prepare for interviews by researching the company and its recent events. Be ready to discuss how you can enhance customer engagement and retention through innovative event strategies. Tailor your answers to show you understand their goals and challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission in the EMEA region.
We think you need these skills to ace Head of Events & Exhibits EMEA in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Customer Engagement Events & Exhibits role. Highlight your experience in event organisation and marketing, especially in international settings. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with B2B and B2C events – we love that stuff!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements. Did you increase customer engagement at an event? Share those numbers! We’re all about results, so let us know how you’ve made an impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Springer Nature
✨Know Your Audience
Before the interview, research the company and its target audience. Understand the needs of librarians, authors, and researchers in institutional markets. This will help you tailor your responses and demonstrate how your experience aligns with their goals.
✨Showcase Your Event Experience
Be ready to discuss specific events you've organised in the past. Highlight your role in planning, executing, and managing budgets. Use examples that showcase your ability to generate leads and maximise ROI, as these are key aspects of the role.
✨Collaborative Spirit
Emphasise your experience working with cross-functional teams. Talk about how you've collaborated with marketing, sales, and editorial teams to create engaging content and successful events. This shows you can work well within their matrixed environment.
✨Prepare Questions
Have thoughtful questions ready for your interviewers. Ask about their current challenges in customer engagement or how they measure success for events. This not only shows your interest but also gives you insight into their expectations and priorities.