Business Analyst

About Springer Nature

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

About the Team

The Business Analyst Team sits within the Project Management Office, supporting all verticals of Global Business Systems (GBS)—including Fulfilment Solutions, Finance & Reporting, Customer Engagement Solutions, and Procure to Pay. As part of SN Technology, GBS partners with teams across all divisions of Springer Nature to implement and manage business-critical systems and services. The Business Analyst team empowers internal stakeholders through trusted analysis and technology-driven solutions—supporting discovery, improving systems, and enabling progress through collaboration and insight.

About the Role

The Business Analyst contributes to the Global Business Systems team by independently gathering and documenting business requirements and defining system processes across business divisions. This role operates within both project and product teams and requires a solid foundation in business analysis practices. It is ideal for someone with prior experience who is ready to take ownership of deliverables and collaborate with stakeholders to drive business outcomes in a structured and supportive environment. This role will be in our London offices on a hybrid working model.

Role Responsibilities:

• Work with global stakeholders to analyse business situations, identify problems and opportunities, and define clear, evidence‑based recommendations.
• Elicit, analyse, document and manage requirements across the full delivery lifecycle, ensuring traceability from concept through to implementation and change adoption.
• Develop and maintain business, process and data models to support understanding, decision‑making and solution design.
• Assess and contribute to feasibility of business change options, considering financial, technical and operational impacts.
• Support solution validation and acceptance, including defining acceptance criteria, supporting testing activities and confirming outcomes meet business needs.
• Actively manage stakeholder relationships, facilitating workshops, reviews and structured engagement to achieve shared outcomes.
• Contribute to business process improvement, identifying opportunities to streamline, standardise or enhance ways of working.
• Support demand management by analysing requests for new or changed capabilities and helping prioritise work.
• Assist with benefits identification and tracking, supporting understanding of intended outcomes and measures of success.
• Contribute to organisational change activities, including impact assessment, communications, training materials and user support.
• Apply agreed methods, standards and tools consistently and contribute to continuous improvement of BA practices within GBS.
• Maintain high‑quality documentation and contribute to shared knowledge bases and the BA community of practice.

Experience, Skills & Qualifications:

Essential

• Demonstrable experience working as a Business Analyst in project or product delivery environments, including agile and waterfall.
• Strong capability in requirements definition and management, including functional, non‑functional and user requirements.
• Experience in business situation analysis, process mapping and developing clear, structured analysis outputs.
• Ability to create and interpret business and process models to support stakeholders with different levels of technical understanding.
• Experience supporting solution validation, testing and acceptance activities.
• Proven ability to engage, analyse and influence stakeholders across different teams and geographies.
• Strong analytical thinking with the ability to assess feasibility, impacts and dependencies.
• Clear written and verbal communication skills, with the ability to explain technical or complex concepts to non‑technical audiences.
• Good planning, organisation and time‑management skills, with attention to detail.
• Willingness to learn new systems, tools and business domains.

Desirable

• Experience working in large, cross‑functional or matrix organisations, preferably with globally distributed teams.
• Exposure to business process improvement or optimisation initiatives.
• Experience supporting organisational change, benefits tracking or demand prioritisation.
• Familiarity with product‑oriented or service‑based delivery models.
• Professional Business Analysis qualification (e.g. BCS, IIBA, or equivalent).
• Familiarity with publishing, media or digital content workflows.

Some knowledge of:

• Stakeholder relationship management techniques and structured engagement approaches.
• User experience analysis and user‑centred design principles.
• Business change and benefits management concepts.
• Customer engagement platforms (e.g. Salesforce).
• Enterprise publishing or fulfilment systems and processes.
• Standard BA and collaboration tools such as Microsoft 365, Miro, Visio or equivalent diagramming tools.