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- Tasks: Manage client accounts and oversee multiple medical communication projects daily.
- Company: Join Springer Nature, a trusted leader in global medical communications for over 175 years.
- Benefits: Enjoy hybrid work options, career progression, and a focus on employee satisfaction.
- Why this job: Be part of a team that drives healthcare innovation and makes a real impact.
- Qualifications: Experience in pharmaceutical or healthcare communications is essential; strong communication skills required.
- Other info: Opportunity to mentor junior colleagues and explore new business opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Account Manager, Medical Education
Location: London, Chester, Manchester, Hybrid
Permanent, Full Time
Springer Nature Group
Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.
About Springer Health+ (part of the Springer Nature Group)
Springer Health+ is a leading global medical communications and education provider. Working in partnership with pharmaceutical companies and key opinion leaders. At Springer Health+ we see beyond the data – we see the people behind every breakthrough. We do more than help experts across the medical community keep up with science; we help them move it forward, making healthcare smarter and more human.
Springer Health+ are looking for an enthusiastic Account Manager, with sound experience in Medical Communications/Medical Education to join our busy and expanding team. If you have great attention to detail, love multitasking and are looking for a new challenge then we would like to hear from you.
We offer excellent opportunities for career progression with a focus on employee satisfaction and retention.
Job Role (Main Duties)
Project Management
- Manage a large portfolio of projects across client account(s)
- Liaise with clients to obtain detailed briefs for projects with support from more senior team members where necessary
- Arrange and lead (where appropriate) brainstorming meetings to help shape/provide optimal solutions to client briefs
- Communicate detailed briefs to the delivery team, setting out clear roles and responsibilities and timelines
- Drive the day‑to‑day project management of all live projects within an account(s)
- Comply with agreed standard operating procedures (SOPs) ensuring project is delivered to the high standards required
- Keep accurate records and status sheets for the client(s) and internal team
- Work closely with the delivery team to ensure adherence to systems/processes as required, to help manage the account(s) for accurate reporting to senior management
- Actively participate in and lead internal and external status meetings
Financial Management
- Provide accurate, timely sales and revenue forecasts to the senior management team to assist in the forward planning of the business unit, via your line manager
- Meet or exceed sales, revenue and profitability expectations within the assigned account(s)
- Oversee the delivery of all live projects for the assigned account(s) to agreed financial ratios and in line with project specifications
- Deliver against agreed key performance indicators e.g. utilisation and recoverability. Work with the accounts team(s) to ensure sales are confirmed with clients and in the relevant financial systems by the necessary deadlines
- Work closely with the accounts team(s) to ensure accuracy of budget proposals, the monitoring of time and costs throughout project delivery and the reconciliation process
- Process supplier invoices, ensuring that they are accurately coded
- Professionally manage any issues regarding budgets with the client with the support of senior account team
- Ensure timely and accurate completion of timesheets
Client Service
- Build and sustain long‑term, business relationships with client team(s)
- Develop and maintain awareness and understanding of the client’s market, product profile, competitors and trends:
- Demonstrate knowledge of market and therapeutic area when interacting with client and internal teams
- Attend and lead client meetings with support from senior team members of the team and drive completion of subsequent actions
- Pro‑actively flag any issues to the senior members of the internal team, outlining business risk and making recommendations for corrective action
Organic Growth
- Provide commercial input to account team (with senior support where necessary), to support organic business growth for designated account(s):
- Apply a basic understanding of the principles and processes underlying the various components of a strategic communications programme and how these fit within a product life cycle
- Involve relevant individuals in account team meetings and discussions to provide clients with optimal and focussed solutions
- Work with your designated team and the wider business support networks to explore new ideas, developing innovative proposals for products and services that address client(s) needs
- Demonstrate best practice principles with client and internal team at all times
New Business Development
- In conjunction with the Business Development team and senior team members, pro‑actively explore new business opportunities with existing client(s)
- Contribute to the generation of commercially relevant proposals, population of RFIs and capabilities/pitch presentations
Internal Leadership
- Help develop and mentor less experienced colleagues to reach their full potential both personally and for the benefit of the business
- Ensure effective resource planning:
- With input from the Senior account team, help plan resource requirements of the account in a timely manner to ensure adequate resource is in place to meet project timelines
- Communicate resource requirements on other departments/suppliers in advance to allow them to plan appropriate resource to meet client timelines
Skills, Experience, Qualifications
Essential
- 5 GCSEs (or equivalent), including Maths and English
- Previous relevant experience in a medical communications and/or medical education agency
- Understanding of the drug development and communication process
- Sound financial and commercial acumen
- Excellent spoken and written communication skills
- Fluent English (written and verbal)
- Excellent planning and organisational skills
- Ability to make decisions, initiate actions and solve problems
- Ability to adapt and respond to change
- Domestic and international travel as required
Desired
- Educated to degree level (preferably in marketing; business and finance; science)
- A commercial qualification
- European language(s)
- Broad range of therapeutic area knowledge
- Previous F2F and virtual meeting management experience
Springer Health+ is a Disability Confident Committed Employer and we encourage applications from candidates with disabilities. If you consider yourself to have a disability or learning difficulty and wish to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch either by phone on +44 (0)207 014 4020 or by email SpringerNatureUKCareers@springernature.com so we can make any necessary arrangements.
At Springer Health+ we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.
Read our diversity statement: https://group.springernature.com/jp/group/taking-responsibility/diversity-equity-inclusion
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Contact Detail:
Springer Nature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in medical communications and the pharmaceutical industry. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals already working in medical communications or related fields. Attend industry events or webinars to connect with potential colleagues and learn more about the role and company culture at Springer Healthcare.
✨Tip Number 3
Prepare to discuss specific projects you've managed in the past, focusing on your project management skills and how you've successfully navigated challenges. This will showcase your ability to handle the responsibilities of an Account Manager.
✨Tip Number 4
Research Springer Healthcare's recent projects and initiatives. Being able to reference their work during your conversations will show that you're proactive and genuinely interested in contributing to their success.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in medical communications and project management. Use keywords from the job description to demonstrate that you meet the specific requirements of the Account Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific projects or experiences that align with the responsibilities outlined in the job description, and explain how you can contribute to the team.
Showcase Your Skills: In your application, emphasise your financial acumen and communication skills. Provide examples of how you've successfully managed client relationships and projects in the past, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an Account Manager.
How to prepare for a job interview at Springer Nature
✨Know Your Medical Communications
Make sure you brush up on your knowledge of medical communications and the pharmaceutical industry. Understand the drug development process and be ready to discuss how your experience aligns with the role. This will show that you're not just interested in the job, but that you have a genuine understanding of the field.
✨Demonstrate Project Management Skills
Be prepared to talk about your project management experience. Highlight specific projects you've managed, the challenges you faced, and how you overcame them. Use examples that showcase your ability to multitask and keep everything organised, as this is crucial for the Account Manager role.
✨Showcase Your Client Relationship Skills
Since building long-term relationships with clients is key, think of examples where you've successfully managed client expectations or resolved issues. Be ready to discuss how you maintain awareness of market trends and how you can apply that knowledge to benefit clients.
✨Prepare for Financial Discussions
As financial management is a significant part of the role, be ready to discuss your experience with budgeting, forecasting, and managing project costs. Prepare to explain how you've ensured profitability in past roles and how you would approach financial management in this position.
