Account Executive, Medical Communications / Medical Education

Location: London, Chester, Manchester, Hybrid (min. 2 days per week in office)

Contract: Full Time, Permanent

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities.

About Springer Health+ (SH+) (part of the Springer Nature Group): Springer Health+ is a leading global medical communications and education provider. Working in partnership with pharmaceutical companies and key opinion leaders, we help experts across the medical community keep up with science and move it forward, making healthcare smarter and more human.

We are looking for an enthusiastic Account Executive, with experience in Medical Communications/Medical Education to join our busy and expanding team. If you have great attention to detail, love multitasking and are looking for a new challenge then we would like to hear from you. We offer excellent opportunities for career progression with a focus on employee satisfaction and retention.

Job Role (Main Duties)

• Project Manage Designated Accounts and Projects
• For simple projects, liaise with clients to obtain detailed briefs for projects with support from more senior team members where necessary.
• Write up the brief for any assigned projects, verify details with lead account personnel and client(s).
• For complex projects, take part in brainstorming and project costing meetings under the direction of lead account personnel.
• Develop project timelines for approval by lead account personnel.
• Communicate the brief and timelines to the rest of the internal team at a kickoff meeting.
• Liaise appropriately with all relevant departments, providing information that may assist them in their day-to-day work.
• Drive the day-to-day project management of all assigned projects within an account and be the primary point of contact for the client.
• Be the principal point of contact with specified external suppliers and define their roles.
• Comply with agreed standard operating procedures (SOPs) so that the team works in an effective manner.
• Maintain status sheets in the preferred format and frequency for the client and lead internal and client status updates.
• Keep complete project files that are easy for all parties to navigate.
• Work closely with the rest of the team to set up new systems/processes as required.
• Manage project risks and take corrective action under the direction of lead account personnel.
• Participate in closure meetings to ensure lessons learnt during the implementation of the project are understood.
• Ensure that information about team successes and advice on best practice is shared with other SH+ teams.
• Follow up on any assigned actions from client meetings.

Financial Management

• Work with lead account personnel to meet or exceed sales, revenue and profitability expectations within the assigned account(s).
• Project manage all assigned projects to agreed financial ratios and in line with project specifications.
• Confirm/amend all sales on internal systems by the deadline dates.
• Develop accurate budget proposals for assigned projects and monitor time and costs throughout project delivery.
• Accurately code supplier invoices for authorisation by lead account personnel.
• Professionally manage any client concerns regarding costs for assigned projects.
• Complete sales, project staging, revenue forecasts, financial spreadsheets and invoicing by the agreed monthly deadlines.
• Ensure timely and accurate completion of timesheets.

Organic Growth and Client Relationships

• Provide day-to-day management of projects delivering organic business growth within the designated account(s).
• Gain an understanding of the principles and processes underlying the various components of a strategic communications programme.
• Drive the development of small accounts or individual assigned projects by recommending commercially relevant communication solutions.
• Proactively liaise with the client to negotiate and close proposals.
• Develop effective working relationships with individual clients.
• Attend client meetings with lead account personnel and proactively lead agreed elements of meetings.
• Proactively follow-up any assigned actions from the client meetings.
• Flag any issues to lead account personnel outlining business risk and making recommendations for action.
• Share best practice with clients and internal teams.

Skills, Experience, Qualifications:

Essential:

• 5 GCSEs (or equivalent) – including Maths and English.
• Account/project management experience within Medical Communications and/or Medical Education.
• Meetings management experience, supporting the team.
• Excellent spoken and written communication skills.
• Fluent English (written and verbal).
• Good communicator with experience of direct client contact.
• Efficient time keeping and project management skills.
• Willing to work hard and learn new skills in this exciting industry.
• Domestic and international travel as required.

Desired:

• Meetings management experience with on-site attendance.
• Knowledge of the pharmaceutical industry.
• Understanding of the drug development and communication process.
• Understanding of sales, revenue and EBITDA.
• A commercial qualification.
• Educated to degree level (life sciences, business or marketing preferred).

Springer Health+ is a Disability Confident Committed Employer, and we encourage applications from candidates with disabilities. If you consider yourself to have a disability or learning difficulty and wish SH+ to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch.

At Springer Health+ we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive.