Manager, Researcher Engagement

Location: London

Closing date: 7th August 2026

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world.

About the Role

The Communities and Engagement team manages a portfolio of researcher and author engagement channels, including online communities, blogs, seminars, and social media. The role supports the delivery of Springer Nature’s researcher engagement strategy, with a particular focus on digital research seminars, virtual events, and connected engagement experiences across Research Communities and related platforms. The role is responsible for the day-to-day coordination and delivery of events, contributing to engaging, well-executed experiences that meet researcher and author needs, support wider engagement goals, and help build long-lasting relationships with academic audiences.

Working closely with internal stakeholders, platform teams, Community Managers, and external partners, this role helps implement best practice, repeatable processes, and scalable delivery models for digital events and engagement activity. The role supports teams across Springer Nature to deliver events effectively at scale, while providing selective hands-on support for priority or complex initiatives.

Role Responsibilities

• Support delivery of the Researcher Engagement strategy through scalable digital events, seminars, and engagement activity.
• Support the development and implementation of a scalable digital events strategy across Springer Nature to successfully deliver a programme of research seminars and events for global audiences.
• Develop and maintain event templates, playbooks, and delivery guidance to enable consistent delivery across Springer Nature.
• Coordinate event planning, delivery, promotion, and hands-on support for priority or complex events.
• Monitor performance, audience feedback, and engagement data to improve impact and inform planning.
• Embed best practice for digital event production, accessibility, format, and audience engagement.

Platform Development and User Experience

• Understand and improve end-to-end user journeys across Research Communities, Research Seminars, and related channels.
• Represent researcher and author needs in programme delivery and platform improvement.
• Work with Product, Technology, Community, and platform teams to improve usability, discoverability, accessibility, scalability, and retention.
• Support testing and rollout of new features that improve event delivery and cross-platform engagement.
• Ensure platform compliance and escalate risks where appropriate.

Stakeholder and Partner Engagement

• Build strong relationships with internal stakeholders, platform providers, and external partners.
• Collaborate with Editorial, Publishing, Product, Technology, Marketing, and Engagement teams to align delivery with audience and business needs.
• Identify timely research topics for promotion through Communities and Seminars activity.
• Communicate performance insights, opportunities, and recommendations clearly.
• Support shared best practice and continuous improvement across researcher engagement activity.

Experience, Skills & Qualifications

Essential

• Experience delivering digital events, webinars, seminars, or online engagement programmes.
• University degree, or equivalent experience.
• Experience supporting scalable event programmes, audience growth, or digital engagement activity.
• Experience working with digital platforms, community platforms, vendors, and cross-functional teams.
• Ability to use data, feedback, and audience insight to improve delivery and performance.
• Experience developing repeatable processes, templates, playbooks, or guidance.
• Understanding of researcher, author, publishing, or scholarly communications environments (desirable).

Desirable

• Strong organisation, prioritisation, and time-management skills.
• Excellent communication, stakeholder engagement, and collaboration skills.
• Strong delivery focus with attention to quality, detail, accessibility, and user experience.
• Structured, proactive problem-solving approach.
• Ability to analyse and present data clearly and concisely.
• Professional fluency in English.
• Scientific background.

In return, we offer a competitive salary range and great employee benefits. Please submit a CV and covering letter outlining your experience and interest for the role.

At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.