Implementation Specialist, Workflow Solutions in London

and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

About the Role

Purpose of the role

The Implementation Specialist will manage their own portfolio of journals and partner with Publishing teams to run their journals in a ‘Production-ready’ way, while facilitating submit-to-accept workflows and compliance with policies. In collaboration with the Manager, Workflow Solutions (as well as the rest of the Workflow Solutions team and the wider GPO team), the Implementation Specialist will also contribute to the definition and maintenance of all GPO workflows and processes, as well as providing stakeholders with expertise on existing processes and potential impact of new initiatives.

Role Responsibilities

• Gather system requirements from publishers, editors and service providers.

Experience, skills and qualifications

Experience

• Previous experience in a publishing and/or support role.
• Previous experience in a role requiring an understanding of user needs with a view to develop solutions that also align with business requirements (e.g. Business Analyst).

Skills and Knowledge

• Ability to design solutions that meet the business’s needs while striving for optimum operational efficiency, and to translate those into clearly documented processes.
• Ability to translate the needs of the business and stakeholders into new projects.
• Excellent organisation skills to contribute to multiple concurrent projects and competing priorities.
• Excellent written and verbal communication skills; able to communicate with individuals at all levels and on a global scale.
• Excellent numeracy skills with proven attention to detail.
• Excel and PowerPoint proficiency.
• Good problem solving/logic/analytical skills.
• Experience of using Confluence for documentation management desirable.

Qualifications

• Degree or equivalent work experience.

We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing. Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, you will find that we open the doors to discovery for all our employees – offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts. Whether you are at the beginning of your career or are an experienced professional, we invite you to find out more about the roles we offer and explore our current vacancies.

We are a global and progressive business, founded on a heritage of trusted and respected brands – including Springer, founded in 1842, Macmillan, founded in 1843 and Nature, first published in 1869. Nearly two centuries of progress and advancement in science and education have helped shape the business we are today. Research and learning continues to be the cornerstone of progress, and we will continue to open doors to discovery through trusted brands and innovative products and services. Springer Nature Group was created in May 2015 through the combination of Nature Publishing Group, Macmillan Education and Springer Science+Business Media.