Are you a dynamic and experienced leader in the care sector looking to make a real difference? Springcare is seeking a dedicated Operations Manager, who is an experienced RGN, to oversee the day-to-day operations of a portfolio of care homes, ensuring the highest standards of care, compliance, and team performance.
What You'll Be Doing:
- Lead, support, and develop Home Managers and Deputies across multiple sites
- Drive continuous compliance with CQC, local authority, and internal standards
- Oversee service quality, resident safety, and care outcomes
- Monitor and improve performance through audits, KPIs, and action planning
- Represent Springcare in key stakeholder meetings, including CQC and Local Authorities
- Support homes through complaints management, unannounced visits, and risk assessments
- Provide reports, insights, and strategic input to the Senior Management Team
- Contribute to company-wide quality plans, policies, and staff development initiatives,
If you're an experienced operations leader who thrives on supporting others and driving positive change, we want to hear from you.
Qualifications & Experience:
- A Registered General Nurse (RGN) qualification
- NVQ Level 5 in Management (Level 7 desirable)
- Proven experience in operations management
- Strong knowledge of CQC regulations and compliance
- Experience in managing budgets and occupancy
- Excellent leadership, coaching, and people development skills
- Ability to analyse performance data and drive improvements
- Willingness to travel and participate in out-of-hours support
Desirable Skills:
- Knowledge of dementia care best practices
- Experience with policy development, quality assurance, and service turnaround
- Understanding of GDPR and safeguarding practices
- Proficiency in Microsoft Office, especially Excel
Springcare is a forward-thinking care group committed to delivering compassionate, high-quality care. In this role, you'll have the opportunity to directly shape the performance and culture of our homes, work with passionate leaders, and positively impact the lives of our residents and teams.
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Operations Manager employer: Springcare Ltd
As an Ancillary Assistant with us, you'll be part of a supportive and dynamic team dedicated to providing high-quality service to our residents. We offer flexible working hours, a workplace pension scheme, and unique benefits like early pay through the Wage Stream App and discounts via the Blue Light Card. Our positive work culture encourages personal growth and development, ensuring that you feel valued and motivated in your role.
