Springcare - Care Home Operations Manager
Location: Northern & Central England.
Hours: Full-time, Monday to Friday, with participation in on-call rota
Contract Type: Permanent
Travel: Required across multiple Springcare sites
Please note: Our Head Office is based in Whitchurch, and you will be required to attend the office regularly alongside our other Operations Managers. The area of responsibility for this position is Northern & Central England.
Join Our Leadership Team as an Operations Manager at Springcare!
Are you a dynamic and experienced leader in the care sector looking to make a real difference? Springcare is seeking a dedicated Operations Manager, who is an experienced RGN, to oversee the day-to-day operations of a portfolio of care homes, ensuring the highest standards of care, compliance, and team performance.
As part of our Operations Management Team, you will work closely with Home Managers, Deputy Managers, and staff teams to create safe, nurturing environments where vulnerable adults thrive. You'll play a critical role in supporting and inspiring our teams to achieve excellence across care delivery, compliance, and business outcomes.
What You'll Be Doing:
- Lead, support, and develop Home Managers and Deputies across multiple sites
- Drive continuous compliance with CQC, local authority, and internal standards
- Oversee service quality, resident safety, and care outcomes
- Monitor and improve performance through audits, KPIs, and action planning
- Represent Springcare in key stakeholder meetings, including CQC and Local Authorities
- Support homes through complaints management, unannounced visits, and risk assessments
- Provide reports, insights, and strategic input to the Senior Management Team
- Contribute to company-wide quality plans, policies, and staff development initiatives
What We’re Looking For:
- A Registered General Nurse (RGN) qualification
- NVQ Level 5 in Management (Level 7 desirable)
- Proven experience in operations management
- Strong knowledge of CQC regulations and compliance
- Experience in managing budgets and occupancy
- Excellent leadership, coaching, and people development skills
- Ability to analyse performance data and drive improvements
- Willingness to travel and participate in out-of-hours support
- Knowledge of dementia care best practices
- Experience with policy development, quality assurance, and service turnaround
- Understanding of GDPR and safeguarding practices
- Proficiency in Microsoft Office, especially Excel
Why Join Springcare?
Springcare is a forward-thinking care group committed to delivering compassionate, high-quality care. In this role, you’ll have the opportunity to directly shape the performance and culture of our homes, work with passionate leaders, and positively impact the lives of our residents and teams.
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Care Operations Manager employer: Springcare Care Homes Ltd
Springcare Westwood Hall is an exceptional employer that prioritises the wellbeing and growth of its staff while providing compassionate care to residents. With a supportive work culture, flexible full-time and part-time contracts, and opportunities for funded training from level 2 to 5, employees can thrive in their roles while making a meaningful impact in the lives of others. Located in a nurturing environment, we ensure our Care Assistants feel valued and empowered to maintain the dignity and independence of our residents.
