JS-U26-30 Youth Education Support Worker-Care and Treatment Education Program in Scarborough

ABOUT US

Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.

WHO WE ARE

People are at the center of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization. We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a savings plan that helps support our people in all aspects of their lives.

THE OPPORTUNITY

Our Care and Treatment Education Program (CTEP) is delivered in partnership with the Toronto District School Board (TDSB) to provide individualized education support for young people involved in the youth justice system. Through a smaller, supportive classroom environment, CTEP helps youth remain engaged in their education while building skills, confidence, and connections that support their personal and academic goals. Reporting to the Supervisor, the Youth & Education Worker works alongside the TDSB classroom team to support a structured, trauma-informed, and inclusive learning environment. This role supports daily classroom activities, educational engagement, skill development, and individualized learning goals through approaches that recognize each young person’s strengths, experiences, and needs.

Key Responsibilities

• Youth Engagement & Direct Programming
• Develop and maintain strong relationships with TDSB staff and partners on site
• Build trusting relationships with youth using trauma-informed, culturally responsive, strengths-based, and neuro-affirming approaches
• Collaborate with the TDSB classroom team and Springboard staff to create a supportive, structured, and engaging classroom environment for young people
• Support daily classroom routines, educational activities, and program expectations while promoting youth participation, belonging, and success
• Support the secondary intake process for incoming youth, with guidance from program leadership
• Prepare for and participate in case planning meetings to support individualized education goals and skill development
• Communicate and collaborate with parents/guardians, ally persons, probation officers, and other supports as appropriate
• Support youth in developing life skills, social skills, emotional regulation strategies, problem-solving skills, and develop positive decision-making
• Deliver individual and group programming that supports personal development, skill-building, accountability, and healthy relationships
• Develop and support individualized, youth‑centred plans that recognizes strengths, address barriers to learning, and support personal and educational goals
• Respond to youth experiencing distress, conflict, or dysregulation using supportive engagement, de‑escalation strategies, co‑regulation, and collaborative problem‑solving
• Support a safe and inclusive environment by modelling positive interactions, reinforcing expectations, and using restorative approaches that promote learning, accountability, and growth
• Participate in the supervision, training, and development of placement students
• Provide healthy, nutritious snacks for youth, utilizing safe food handling protocols
• Maintain a welcoming, clean, organized, and safe program space that supports learning, engagement, and daily programming

Administration & Professional Development

• Ensure youth records and documentation are maintained according to ministry standards and program policies and procedures
• Support data collection, reporting, program evaluation, and continuous improvement initiatives that strengthen services and outcomes
• Complete Serious Occurrence Reports and other required documentation as needed, with support from program leadership
• Actively participate in individual and team meetings, supervision, case consultations, planning sessions, and required trainings
• Collaborate and problem‑solve effectively with team members by sharing information, contributing ideas, and supporting consistent approaches within the classroom and program environment
• Engage in ongoing learning and reflective practice to strengthen trauma‑informed, culturally responsive, and youth‑centred approaches
• Demonstrate Springboard’s values through respectful relationships, professional boundaries, and interactions that promote dignity, belonging, and inclusion
• Participate in organizational initiatives, committees, and strategic priorities as required
• Other responsibilities as assigned.

WHO YOU ARE

Education/Experience

• 2 year Diploma in the Social Sciences, Child and Youth Care, Social Work, or a related field. Equivalent education will be considered.
• Minimum two years of experience supporting youth who have experienced trauma, adversity, systemic barriers, or involvement with complex service systems
• Knowledge and/or experience supporting youth involved in the justice system
• Experience supporting youth through conflict, emotional distress, and crisis situations using supportive engagement, de‑escalation, and skill‑building strategies
• Direct experience engaging with diverse populations and applying culturally responsive practices in interactions and program delivery
• Strong understanding of the systemic barriers impacting young people and how these experiences may influence engagement, learning, and access to supports
• Strong interpersonal, written, and verbal communication skills
• Demonstrated ability to collaborate with multiple stakeholders effectively, respectfully, and with minimal supervision
• Effective understanding and use of technology, including Microsoft Office applications

In addition, the following are considered assets:

• Experience in working within an educational setting
• Understanding of relevant legislation and institutional policies (including the Youth Criminal Justice Act, Education Act, Safe Schools Act, and Child, Youth and Family Services Act)
• Knowledge of the social service agencies operating in Toronto and a willingness to broaden knowledge of community resources available to youth and their families
• Current Standard First Aid and CPR certificate, CPI, ASIST and Mental Health First Aid

Why Join Springboard?

• Be part of a mission-driven, inclusive organization that values people and impact.
• Comprehensive benefits package and pension plan.
• Access to training, mentorship, and career development opportunities.
• A dynamic team environment focused on learning, growth, and making a difference.
• Active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities.