At a Glance
- Tasks: Support customers and manage enquiries in a fast-paced freight forwarding environment.
- Company: A growing freight forwarding company with a friendly team culture.
- Benefits: Up to £24,000 salary, monthly bonuses, and excellent training opportunities.
- Other info: Part-time role with genuine progression opportunities in a dynamic industry.
- Why this job: Join a supportive team and develop your skills in customer service and logistics.
- Qualifications: Previous customer service experience and strong communication skills are essential.
I’m currently recruiting on behalf of my client, a growing freight forwarding company based in Bolton, who are looking for a Customer Service Specialist to join their team.
This is a fantastic opportunity for someone with previous customer service experience, ideally gained within transport, logistics, freight forwarding or a similar fast-paced environment. As a Customer Service Specialist, you will be responsible for looking after customers and supporting the wider team across the day-to-day road freight operation.
Your role will include:
- Building and maintaining strong relationships with customers
- Dealing with customer enquiries via phone and email
- Providing regular updates and resolving any customer queries
- Ensuring customers receive a high level of service
- Assisting customers with their transport and freight requirements
- Preparing and completing relevant freight documentation
- Liaising with the internal team to ensure shipments are handled smoothly
- Keeping customers informed throughout the process
- Supporting the wider team when required
- Ensuring information and documentation is accurate
- Developing your knowledge of the road freight and freight forwarding industry
About You
We’re looking for someone who is customer-focused, confident and organised, with previous experience in a customer service environment. You’ll ideally have:
- Previous customer service experience
- Excellent communication skills
- A professional and friendly telephone manner
- Strong written communication skills
- Good attention to detail
- The ability to manage multiple customer queries
- Good IT skills
- A proactive and positive approach
- The ability to work well as part of a team
- A willingness to learn and develop
- Experience within transport, logistics or freight forwarding would be a bonus, but is not essential.
What’s On Offer?
- Salary up to £24,000
- 30 hours per week
- Monday to Friday, 12:00–18:30
- Monthly bonus scheme
- Growing and ambitious company
- Friendly and supportive team
- Excellent training and development
- Genuine progression opportunities
- Opportunity to develop your knowledge and skill set within freight forwarding
- Long-term career potential
They have a great team culture and are continuing to expand, making this an exciting time to join the business. They’re looking for someone who is passionate about customer service, enjoys working as part of a team and wants the opportunity to develop and progress as the company grows.
This is a PART-TIME position only – 30 hours per week, Monday to Friday, 12:00–18:30.
If you’re an experienced Customer Service professional looking for a new opportunity with a growing company, I’d love to hear from you.
Customer Service Specialist - Part Time in Horwich employer: Spring Supply Chain
Join a dynamic and supportive team as a Customs Coordinator in the North East, where your expertise will be valued in a well-established freight forwarding business. Enjoy a competitive salary, generous holiday allowance, and a hybrid working model, all within a modern office environment that fosters collaboration and growth. With a low staff turnover and a culture that balances hard work with a sense of humour, this is an excellent opportunity for those looking to make a meaningful impact in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Part Time in Horwich
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Spring Supply Chain and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Spring Supply Chain and let us see your personality shine through!
We think you need these skills to ace Customer Service Specialist - Part Time in Horwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Spring Supply Chain.
Get Familiar with Our Brand:Before applying, take some time to learn about Spring Supply Chain and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Spring Supply Chain
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Spring Supply Chain.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Spring Supply Chain will surely appreciate.
