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For Companies At a Glance
- Tasks: Support customers with delivery queries and updates while keeping systems accurate.
- Company: Join a dynamic transport company in Huddersfield, dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, no evening/weekend shifts, free parking, and great transport links.
- Why this job: Gain valuable experience in customer service and logistics with full training provided.
- Qualifications: Strong communication skills and a calm demeanor under pressure are essential.
- Other info: Experience in logistics is a plus, but not required—apply now!
The predicted salary is between 24000 - 42000 £ per year.
We are looking for a Customer Service Representative for a transport company based in Huddersfield. Whilst experience in logistics isn’t essential, it would be a distinct advantage. Full training provided for those from an alternative industry. There’s lots to learn in this role, you’ll provide support to customers who have questions or queries with deliveries. This could include correct paperwork, routes, updates, late deliveries, damaged deliveries, hazardous goods and import/export. Main duties to include: Taking inbound calls from customers Calling customers to update them Giving advice and appropriate vehicles, documents etc Update customers on lost, damaged or late deliveries Keep all systems up to date with correct customer and shipment details We are looking for: Experience of working in a telephone based customer service role Logistics, Import or Export experience would be an advantage but not essential Strong communication skills The ability to build relationships with customers Someone who keeps calm under pressure Benefits include: Very good salary, above market rate. Happy to disclose on application No evening or weekend work Free parking and good public transport links Competitive benefits package If you’re interested in this role, apply and submit your CV
Customer Service employer: Spring Supply Chain
Contact Detail:
Spring Supply Chain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarize yourself with common logistics terminology and processes. Even if you don't have direct experience, understanding terms like 'import/export' and 'delivery routes' can help you communicate more effectively during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with a friend. This will help you feel more confident when handling customer inquiries and demonstrate your ability to build relationships.
✨Tip Number 3
Research the transport company and its services thoroughly. Knowing their specific offerings and challenges will allow you to tailor your responses and show genuine interest in the role during the interview.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlighting these situations will showcase your problem-solving skills and ability to stay calm under pressure.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Representative in the transport industry. Familiarize yourself with common customer queries related to deliveries, such as paperwork, routes, and updates.
Highlight Relevant Experience: Even if you don't have logistics experience, emphasize any previous telephone-based customer service roles. Showcase your strong communication skills and ability to build relationships with customers.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Use keywords from the job listing, such as 'customer support', 'inbound calls', and 'keeping systems up to date'.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you're interested in working in customer service for a transport company and how your skills can contribute to their success.
How to prepare for a job interview at Spring Supply Chain
✨Show Your Communication Skills
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Be prepared to demonstrate how you've effectively communicated with customers in previous roles.
✨Familiarize Yourself with Logistics Basics
Even if you don't have direct experience in logistics, it’s beneficial to understand the basics. Research common terms and processes related to deliveries, import/export, and customer service in the transport industry.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer service scenarios, such as dealing with late or damaged deliveries. Think of examples from your past experiences where you successfully resolved similar issues.
✨Demonstrate Your Ability to Stay Calm Under Pressure
The job requires someone who can keep calm under pressure. Prepare to discuss situations where you managed stress effectively, especially in a customer service context.
