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- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring their stay is memorable.
- Company: Join Marston's Inns, a celebrated pub company known for putting people first.
- Benefits: Enjoy 30% off at all venues, flexible hours, and a £4.50 meal deal on shift.
- Why this job: Gain valuable experience in customer service while working in a vibrant, supportive environment.
- Qualifications: No prior experience needed; just bring your friendly attitude and willingness to learn!
- Other info: Explore career pathways and enjoy a lively atmosphere with diverse teammates.
We’re on the lookout for a Hotel Receptionist to join our team!
Make a difference to the moments that matter to us and our guests. As the voice and face of Marston’s Inns, you’ll provide exceptional customer service – with a smile for our guests, from the point of booking/ checking-in, right through to check-out.
As a Receptionist you’ll: Pride yourself on creating a welcoming atmosphere for all guests. Whether you’ve previous experience or you’re just starting out, as long as you’re friendly and approachable, you’ll be off to a great start.
- Have proven system/ computer skills, or willingness to learn
- Be passionate about providing great customer service, including dealing effectively and efficiently with any requests/ queries
- Be responsible for taking payments
- Work closely with the wider hotel and pub team to ensure business standards are met and delivered
What comes next is up to you: Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.
What you get from us: You’ll be joining a pub company that’s been voted – Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:
- 30% off at all our pubs, restaurants, and hotels
- A reliable hours contract, to give you the security you deserve
- Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
- Flexible and part time hours offered to work around your family or higher education
- Exciting range of high street, online discounts and cashback offers
- Fantastic range of apprenticeship programmes to support your career
- A friendly and lively atmosphere, working alongside passionate and diverse teammates
- Access to Licensed Trade Charity for financial, mental, and emotional well-being support
Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.
Marston’s. Where people make pubs.
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Hotel Receptionist employer: Spring River (92701)
Contact Detail:
Spring River (92701) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and pub industry. Understanding the basics of hospitality can give you an edge during interviews, showing your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Since this role is all about creating a welcoming atmosphere, consider role-playing scenarios with friends or family to enhance your communication and problem-solving abilities.
✨Tip Number 3
Research Marston's Inns specifically. Knowing their values, recent news, and what makes them unique will help you connect with the team during your interview and demonstrate your enthusiasm for joining them.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or hospitality. Emphasise any previous roles where you interacted with guests, as well as your ability to create a welcoming atmosphere.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your enthusiasm for the role. Mention specific qualities that make you a great fit for Marston's Inns, such as being friendly and approachable.
Showcase Your Skills: In your application, clearly outline your computer skills or willingness to learn new systems. If you have experience handling payments or managing guest queries, be sure to include those details.
Express Your Career Aspirations: Mention your interest in career progression within the company. Highlight your eagerness to develop your skills and explore opportunities across the pub and hotel sectors.
How to prepare for a job interview at Spring River (92701)
✨Show Your Personality
As a Hotel Receptionist, your personality is key! Be yourself during the interview and let your friendly and approachable nature shine through. Remember, they’re looking for someone who can create a welcoming atmosphere for guests.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Whether it’s handling queries or resolving issues, showcasing your ability to deal with customers effectively will impress the interviewers.
✨Familiarise Yourself with Technology
Since the role requires system and computer skills, brush up on any relevant software or booking systems. If you don’t have experience, express your willingness to learn and adapt quickly to new technologies.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about career progression opportunities or how the team collaborates to meet business standards. This demonstrates your enthusiasm and commitment.