Involves customer-facing duties like greeting guests, taking orders, and handling payments, while also preparing and serving food and drinks and maintaining a clean and organised environment. This position acts as the \"face\" of The Old Parlour Café , requiring strong customer service skills to ensure a positive guest experience, from handling inquiries to resolving complaints. The role requires collaboration with the team and adherence to all health, safety, and operational standards.
Prior experience and knowledge of working in a team in a fast paced hospitality environment essential.
Customer service and sales
Greet customers warmly and professionally
Answer questions about the menu and make recommendations
Take accurate food and drink orders for dine-in and takeaway customers
Handle cash and card transactions accurately using a point-of-sale (POS) system
Address any customer concerns or complaints promptly
Food and beverage preparation
Prepare coffee, other drinks, and food according to company standards
Provide excellent customer service to ensure satisfaction
Restock and run the beverage station when needed
Operations and maintenance:
Clear and reset tables after customers leave
Maintain a clean and hygienic environment, including the dining area, service stations, and customer toilets
Perform opening and closing duties, such as preparing the till or locking up
Assist with inventory, stocking, and waste disposal
Team collaboration and safety:
Work collaboratively with the kitchen team to ensure smooth service.
Follow all health and safety regulations
Requirements & Skills:
Strong communication and interpersonal skills
Prior experience in a customer service role, such as a barista or server
Ability to multitask in a fast-paced environment
Knowledge of food and beverage service standards
Familiarity with EPOS systems
Flexibility to work a schedule that includes weekends, bank holidays and occasional evenings for events
Working as part of a team in a family-run farm based business which has been selling home and locally produced food for over 60 years.
A permanent job for a local hard-working person with a positive attitude, a friendly smile, and a great sense of humour.
#J-18808-Ljbffr
