Lead Product Manager (Growth, Specialty Care)

• You will serve as a Lead Product Manager responsible for driving growth, engagement, and retention for our member population with complex care needs
• This is a growth-oriented product leadership role
• You will own the strategy, experimentation roadmap, and success metrics for improving how members enter, engage in, and remain in care over time, while maintaining clinical integrity and regulatory compliance
• You will operate at the intersection of growth strategy, clinical care models, and product execution, shaping how Spring Health scales program impact through data-driven iteration, experimentation, and system-level thinking
• Own the growth strategy for Specialty Care, defining how Spring Health improves activation, session attendance, retention, and progression through care for complex, high-acuity members
• Identify, prioritize, and test growth levers across the member journey (e.g., patient onboarding, scheduling, care plan adherence, between-session engagement, transitions between phases of care)
• Build and maintain a continuous experimentation roadmap, partnering with data, engineering, and clinical teams to rapidly design ethical, clinically sound tests that drive measurable impact
• Define and own growth KPIs (e.g., activation, attendance, retention, utilization, longitudinal engagement), ensuring metrics reflect both business outcomes and clinical intent
• Translate clinical constraints and care models into scalable growth systems, balancing personalization with repeatability
• Lead cross-functional teams to ship, measure, and iterate on member-facing experiences and internal workflows that remove friction from care engagement
• Partner closely with clinical, legal, and compliance teams to ensure growth initiatives respect acuity, safety, and regulatory requirements
• Collaborate with other PMs to ensure growth initiatives are cohesive across Specialty Care programs and aligned with broader Care and company-level objectives
• Use qualitative insights, behavioral data, and experimentation results to continuously refine strategy and prioritization
• Raise the bar for growth thinking within the Growth organization, embedding experimentation, learning velocity, and outcome-driven decision-making into how teams operate
• What success looks like in this role:
• Meet or exceed targets for utilization and revenue for Specialty Care
• A clear, data-informed growth strategy that aligns clinical priorities with measurable engagement and retention improvements
• Sustained improvements in activation, attendance, retention, and longitudinal engagement for high-acuity members
• A robust experimentation culture where hypotheses are tested quickly, learnings are shared, and decisions are grounded in evidence
• Growth initiatives that are ethically sound, clinically appropriate, and scalable, even in complex care contexts
• Cross-functional teams are aligned on what growth means and how it’s measured
• Your work meaningfully contributes to both member outcomes and business impact without compromising care quality

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment
• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
• Up to $1,000 Professional Development Reimbursement per calendar year
• $200 per year donation matching to support your favorite causes

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. If this role excites you, we encourage you to applyExperience operating in regulated or high-stakes environments (healthcare, fintech, education, etc.) strongly preferredExcellent communication skills, with the ability to clearly articulate growth strategy, insights, and tradeoffsDemonstrated ability to influence senior stakeholders and align teams without formal authorityStrong experience designing and running experimentation programs (A/B testing, cohort analysis, iterative rollouts)Deep analytical fluency, with the ability to construct strong hypotheses, conduct hands-on analyses with data directly, and connect behavioral data to product decisionsExperience leveraging AI, automation, or personalization systems to improve engagement and retention is a strong plusFluency with Looker, Mixpanel, Iterable, and/or EppoComfort navigating ambiguity and making tradeoffs between growth velocity, clinical integrity, and user trust7+ years of product management experience, with demonstrated ownership of growth-oriented product areas or portfoliosProven experience as a Growth PM, owning funnels, experiments, and KPIs in consumer, B2B2C, or healthcare products