HR and Quality Assurance Manager in Worcester

Are you highly organised with a strong background in HR, governance, and quality improvement? Are you looking to support people and help deliver high-quality patient care? Spring Gardens Group Medical Practice is seeking an HR & Quality Assurance Manager to join our established and supportive management team. The role involves close collaboration with the GP partners, who oversee the management of the practice, as well as working alongside our finance, operations, and reception managers.

You will lead on all aspects of human resources, compliance, and quality assurance, helping to ensure the practice operates safely, effectively, and in line with NHS and CQC requirements. This is an excellent opportunity for an experienced manager who enjoys improving systems, supporting teams, and embedding a positive and accountable culture.

This key role offers the opportunity to:

• Lead HR and workforce management across the practice, including recruitment, onboarding, contracts, staff support, and training compliance.
• Oversee governance, quality assurance, and regulatory compliance, ensuring adherence to CQC, NHS, and health and safety requirements, and managing complaints, audits, and inspections.
• Monitor patient feedback and drive continuous service improvement while working collaboratively with GP partners and management teams to support effective, integrated practice operations.

We would consider 30+ hours per week.

Spring Gardens Group Medical Practice is a large, friendly city-centre GP practice providing high-quality, patient-centred care to over 20,000 patients. We are a collaborative, values-driven organisation with a strong focus on professionalism and continuous improvement. The practice is led by eight highly experienced GP partners and supported by a multidisciplinary team that includes salaried GPs, nurses, healthcare assistants, pharmacists, and reception and administrative staff. We work closely together to deliver safe, effective care and are strongly committed to teaching, training, and research.

Human Resources & Workforce Management

• Lead all HR activity across the practice, including recruitment, contracts, induction and staff retention.
• Manage recruitment processes from advertising through to onboarding, ensuring compliance with employment legislation.
• Develop and maintain job descriptions and person specifications for all staff roles.
• Support line managers with annual leave, sickness absence, and other leave arrangements.
• Lead on mandatory training, ensuring compliance with NHS requirements.
• Support the practice in all HR matters, in conjunction with the retained HR consultant, who provides expert advice and professional guidance.

Quality Assurance, Governance & Compliance

• Lead on quality assurance and continuous improvement across the practice.
• Ensure compliance with CQC standards, NHS policies, GDPR, and contractual requirements.
• Prepare for and support CQC inspections, audits, and external reviews.
• Develop, review, and implement practice policies and procedures.
• Oversee health and safety systems, risk assessments, and statutory compliance.
• Manage complaints handling.
• Monitor patient feedback (FFT, GP Patient Survey, complaints) and support service improvement initiatives.
• Develop and embed a simple, effective quality management system.
• Work closely with the GP partners on governance and quality.
• Collaborate with the finance, operations, and reception managers to ensure joined-up management.
• Support a culture of openness, accountability, and continuous improvement.
• Undertake other reasonable duties appropriate to the role.

Experience

• Experience in HR management, compliance, or quality/governance.
• Experience of working with regulatory or inspection frameworks.
• Management experience in the NHS or primary care.
• Experience preparing for CQC inspections.
• Knowledge of employment law and HR best practice.

Qualifications

• Degree-level education or relevant professional qualification.

Skills

• Strong organisational, communication, and IT skills.
• A proactive, problem-solving approach and commitment to continuous improvement.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.