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- Tasks: Provide technical support and troubleshoot issues for B2B customers in the iGaming industry.
- Company: Join SPRIBE, a pioneering B2B iGaming software developer with a bold vision.
- Benefits: Enjoy generous paid time off, health insurance, and exciting global team events.
- Other info: Work in a vibrant environment with opportunities for growth and adventure.
- Why this job: Be part of a dynamic team shaping the future of online gaming.
- Qualifications: Analytical mindset, basic knowledge of databases, and experience in technical support is a plus.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Spribe develops on innovative iGaming products & casino games. We are up to date with current trends in online gambling and try to see what future will bring. Our mission is to build cutting‑edge products that create impact.
SPRIBEisaninnovative B2B iGaming software developer reshaping the industry with cutting‑edge technology and aforward-thinking approach togame design. Company pioneered the crash game format with its flagship title Aviator, setting anew standard inplayer engagement and paving the way for awave ofnon-traditional content. With over 50million monthly active players, SPRIBEisnow one ofthe most influential players inthe market. Strategic global partnerships with iconic brands like UFC, WWE, and ACMilan reflect the company’s bold vision for international growth, with aparticular focus onexpanding its footprint intheUK and other key markets.
We’re hiring aTechnical Support tohelpus build the future ofiGaming.
Requirements
- Analytical mindset
- Understanding of client‑server architecture
- Basic knowledge of Relational DBs
- Experience with REST API/JSON will be a plus
- English— Intermediate (writing and verbal communication skills)
Key Responsibilities
- Investigate and supply analysis to fix application/configuration issues (improper configuration/deny ofservices etc.)
- troubleshooting ofB2B customers issues
- Creating and maintenance integration processes with new customers
- Support customers during the “golive” process
- Respond tocustomers’ inquiries relating toinformation, product functionality, and issues
- Supporting Java applications
Support Schedule: Our support team operates 24/7, itmeans that our employees covering night, evening, and early morning shifts toprovide comprehensive assistance toour clients.
Will be a plus
- Experience intechnical support
Generous paid time off
- Enjoy 26 business days of paid vacation annually, plus 7 days off— because wevalue your well-being and work-life balance.
- We provide and deliver all necessary corporate hardware soyou can start strong from day one.
Health &wellness support
Our benefits catalog lets you choose what matters most:
- Medical insurance
Celebrating your moments
- Werecognize and celebrate your birthdays and work anniversaries with thoughtful gifts— because your milestones matter.
Global team events
- Twice ayear wehost unforgettable corporate events insome ofthe world’s most exciting cities— aunique blend ofteam spirit and adventure.
Join SPRIBE and help shape a strong team. Bepart ofour global journey.
#J-18808-Ljbffr
Technical Support employer: Spribe
Contact Detail:
Spribe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support
✨Tip Number 1
Network like a pro! Reach out to folks in the iGaming industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with REST API or troubleshooting, be ready to discuss real-life examples. We love hearing how you tackled challenges!
✨Tip Number 3
Prepare for the interview by researching Spribe and our products. Knowing about our flagship title, Aviator, will definitely impress us and show your enthusiasm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support role. Highlight any relevant experience you have with client-server architecture, REST API, and troubleshooting. We want to see how your skills align with what we do at SPRIBE!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about iGaming and how you can contribute to our mission. Keep it concise but engaging – we love a good story!
Show Off Your Analytical Skills: Since we're looking for an analytical mindset, make sure to include examples of how you've solved problems in the past. Whether it's fixing application issues or supporting customers, we want to see your thought process in action.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Spribe
✨Know Your Tech Basics
Brush up on your understanding of client-server architecture and relational databases. Be ready to discuss how these concepts apply to technical support, as they’re crucial for troubleshooting issues effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved technical issues. Highlight your analytical mindset and how you approached each problem, especially in a B2B context, as this will resonate with the company's focus.
✨Familiarise Yourself with REST API/JSON
If you have experience with REST APIs or JSON, make sure to mention it during the interview. Even if you're not an expert, showing that you understand these technologies can set you apart from other candidates.
✨Communicate Clearly
Since the role requires intermediate English skills, practice articulating your thoughts clearly and concisely. Prepare to answer questions about product functionality and customer inquiries, as effective communication is key in technical support.