At a Glance
- Tasks: Provide technical support and troubleshoot issues for B2B customers in the iGaming industry.
- Company: Join SPRIBE, a pioneering B2B iGaming software developer with a bold vision.
- Benefits: Enjoy generous paid time off, health insurance, and exciting global team events.
- Other info: Work in a 24/7 support environment with opportunities for growth and adventure.
- Why this job: Be part of a dynamic team shaping the future of online gaming.
- Qualifications: Analytical mindset, basic knowledge of databases, and experience with REST API is a plus.
The predicted salary is between 40500 - 49500 £ per year.
Spribe develops innovative iGaming products and casino games. We are up to date with current trends in online gambling and try to see what the future will bring. Our mission is to build cutting-edge products that create impact. SPRIBE is an innovative B2B iGaming software developer reshaping the industry with cutting-edge technology and a forward-thinking approach to game design. The company pioneered the crash game format with its flagship title Aviator, setting a new standard in player engagement and paving the way for a wave of non-traditional content. With over 50 million monthly active players, SPRIBE is now one of the most influential players in the market. Strategic global partnerships with iconic brands like UFC, WWE, and AC Milan reflect the company’s bold vision for international growth, with a particular focus on expanding its footprint in the UK and other key markets.
We’re hiring a Technical Support to help us build the future of iGaming.
Requirements:
- Analytical mindset
- Understanding of client-server architecture
- Basic knowledge of Relational DBs
- Experience with REST API/JSON will be a plus
- English— Intermediate (writing and verbal communication skills)
Key Responsibilities:
- Investigate and supply analysis to fix application/configuration issues (improper configuration/deny of services etc.) troubleshooting of B2B customers' issues
- Creating and maintenance integration processes with new customers
- Support customers during the “go live” process
- Respond to customers’ inquiries relating to information, product functionality, and issues
- Supporting Java applications
Support Schedule: Our support team operates 24/7, meaning that our employees cover night, evening, and early morning shifts to provide comprehensive assistance to our clients.
Will be a plus:
- Experience in technical support
Generous paid time off: Enjoy 26 business days of paid vacation annually, plus 7 days off— because we value your well-being and work-life balance. We provide and deliver all necessary corporate hardware so you can start strong from day one.
Health & wellness support: Our benefits catalog lets you choose what matters most: Medical insurance.
Celebrating your moments: We recognise and celebrate your birthdays and work anniversaries with thoughtful gifts— because your milestones matter.
Global team events: Twice a year we host unforgettable corporate events in some of the world’s most exciting cities— a unique blend of team spirit and adventure.
Join SPRIBE and help shape a strong team. Be part of our global journey.
Technical Support employer: Spribe
At SPRIBE, we pride ourselves on being an innovative employer in the iGaming industry, offering a dynamic work culture that fosters creativity and collaboration. Our commitment to employee well-being is reflected in our generous benefits package, including 26 business days of paid vacation and health support options, ensuring a healthy work-life balance. With opportunities for professional growth and exciting global team events, joining SPRIBE means becoming part of a forward-thinking team dedicated to shaping the future of online gaming.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spribe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spribe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spribe:Your cover letter is your chance to shine! Tell us why you want to work at Spribe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spribe!
How to prepare for a job interview at Spribe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
