At a Glance
- Tasks: Manage high-value customer accounts and drive growth through strategic relationships.
- Company: Join Spreedly, the leading Open Payments Platform transforming the payments ecosystem.
- Benefits: Enjoy competitive salary, equity, flexible work, and generous professional development support.
- Other info: Work in a diverse, innovative culture that values transparency and continuous learning.
- Why this job: Be a key player in simplifying payments for businesses and making a real impact.
- Qualifications: 3+ years in Account Management or B2B SaaS Sales with proven success in retention and growth.
The predicted salary is between 60000 - 80000 € per year.
About Us: Spreedly is the world's leading Open Payments Platform. Founded in 2007 and headquartered in Durham, NC, the company gives mid-market and enterprise businesses the infrastructure to connect to any payment gateway, processor, or fraud tool through a single API. The platform is vendor-agnostic by design, meaning customers are never locked into a single provider and never need to rebuild their payments stack to access new capabilities. The core business problem Spreedly solves is real and costly: global merchants face a fragmented payments ecosystem, where every new market, payment method, or fraud tool typically requires a separate, time-consuming integration. Spreedly eliminates that complexity, enabling companies to route transactions intelligently, secure cardholder data, prevent fraud, and expand into new markets without heavy engineering overhead.
Product Offering: Spreedly provides an open payments platform. The platform’s connectivity provides payments performance. Key products and services include:
- Connect — A unified API that integrates with hundreds of payment gateways, processors, and alternative payment methods worldwide, including digital wallets. Merchants access the global payments ecosystem through one connection.
- Vault — A PCI-compliant secure repository for payment methods. Merchants store card data once and reuse it across any payment service, reducing PCI scope and protecting cardholder data at scale.
- Optimize — Workflow-driven routing and retry logic that directs each transaction to the best-performing gateway in real time. On average, 7.9% of failed transactions succeed immediately when retried on a secondary gateway.
- Protect — A flexible fraud and authentication layer, incorporating advanced fraud tools and 3DS.
- Resolve — Centralized management and reporting that reduces operational silos, strengthens security, and improves billing control across a merchant's entire payment operation.
What It's Like to Work Here: We describe our team as "Spreedlings": diverse, forward-thinking, and driven by a shared belief that a more open payments ecosystem benefits everyone. The company operates with a culture built on transparency, courageous collaboration, and self-driven leadership. The team values simplicity in both product and process, and approaches problem-solving with genuine curiosity.
About the Role: As an Account Manager at Spreedly, you’ll act as a strategic advisor and growth partner to a defined portfolio of high-value customers. You’ll own retention and expansion across complex accounts and build multi-threaded relationships that uncover value and strengthen customer commitment. This role requires curiosity and commercial discipline, blending relationship development with commercial execution. It requires the ability to manage both transactional details and strategic outcomes. You will succeed by proactively aligning stakeholders, identifying opportunities for value improvement or acceleration, and guiding customers through Spreedly’s evolving platform. Your role will contribute to Spreedly’s growth by driving insights at the account level, expanding relationships with stakeholders, and ensuring that customers fully realize the benefits of our payments orchestration platform. Achieving success requires a thoughtful and consultative approach, along with the ability to support alignment across different functions. This role is ideal for someone who thrives in complex environments, enjoys solving customer challenges, and is energized by a culture of continuous learning and growth.
Responsibilities:
- Own a book of high-value customer accounts (~$3M+ in ARR)
- Lead account planning and deliver quarterly business reviews with clear success metrics
- Build strategic multi-threaded relationships across customer organizations
- Conduct strategic account planning and maintain a proactive customer engagement cadence
- Collaborate cross-functionally to unblock value and influence internal roadmap decisions
- Accurately forecast retention, expansion, and potential risk within your portfolio
- Analyze product usage and customer data to identify growth opportunities and risks
- Drive execution on renewal and upsell strategies, including contract structuring
- Provide market and customer insights to inform GTM evolution and segmentation strategy
- Contribute to customer stories, reference programs, and pricing feedback loops
- Leverage AI tools to enhance account planning, data analysis, and customer insights
Requirements:
- 3+ years of experience in Account Management, Customer Success, or B2B SaaS Sales, with quota-carrying or expansion responsibilities
- Experience with consumption-based or API-first SaaS models
- Proven track record managing $3M+ ARR with high retention and growth outcomes
- Excellent communication, value-based selling, and stakeholder management skills
- Operational discipline with systems like Salesforce, Clari, and account planning tools
- Ability to independently manage multiple priorities while influencing cross-functional outcomes
- Willingness to travel
Additional Skills We Value:
- Background in payments, fintech, or infrastructure SaaS
- Operational comfort in hybrid customer models (e.g., self-serve, mid-market, enterprise)
- Experience in startup-to-growth SaaS stages, including operational scaling
- Demonstrated success during high-growth scaling periods ($20M–$100M ARR)
- Experience navigating evolving product offerings and pricing models
We Offer UK-based Employees:
- Competitive salary + Equity
- Group Life Assurance and Disability Coverage
- Health Cash Plan through HealthShield that includes a variety of wellness benefits
- Pension contribution
- Open Paid Time Off policy + 12 weeks paid leave for new parents
- Monthly home working and digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
- $1,000 annual professional development stipend
- Flexible, remote-friendly work environment
- Visits to HQ in Durham, North Carolina (US) for remote employees
Spreedly is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training. Due to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check. At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in New York. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country. We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.
Enterprise Account Manager (UK) employer: Spreedly
Spreedly is an exceptional employer that fosters a culture of transparency, collaboration, and continuous learning, making it an ideal environment for an Enterprise Account Manager. With competitive salaries, equity options, and a flexible remote-friendly work culture, employees are empowered to thrive while contributing to a leading Open Payments Platform. The company also prioritises professional development, offering generous stipends and opportunities for growth, ensuring that team members can advance their careers while tackling complex challenges in the payments ecosystem.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Account Manager (UK)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, and ask them about their experiences at Spreedly. This can give you insider info and help you stand out when you apply through our website.
✨Tip Number 2
Prepare for the interview by understanding Spreedly's products inside out. Familiarise yourself with our Open Payments Platform and think about how your skills can help solve customer challenges. Show us you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences align with the role of an Enterprise Account Manager. We want to see your passion for building relationships and driving growth in complex environments.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Enterprise Account Manager (UK)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Enterprise Account Manager role. Highlight your experience in account management and any relevant skills that align with Spreedly's mission and values.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to manage high-value accounts. Use metrics where possible to show how you’ve driven retention and growth.
Be Authentic:Let your personality shine through in your application. We value transparency and genuine curiosity, so don’t hesitate to express your passion for the payments ecosystem and how you can contribute to our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures it gets to the right people and shows your enthusiasm for joining the Spreedly team!
How to prepare for a job interview at Spreedly
✨Know Your Stuff
Before the interview, dive deep into Spreedly's platform and its offerings. Understand how the Open Payments Platform works, especially the key products like Connect, Vault, and Optimize. This knowledge will help you speak confidently about how you can contribute to their mission.
✨Showcase Your Relationship Skills
As an Enterprise Account Manager, building strong relationships is crucial. Prepare examples of how you've successfully managed high-value accounts in the past. Highlight your ability to align stakeholders and drive customer success through strategic engagement.
✨Be Data-Driven
Familiarise yourself with metrics that matter in account management, such as retention rates and upsell success. Be ready to discuss how you've used data analysis to identify growth opportunities or mitigate risks in previous roles. This will demonstrate your operational discipline and analytical mindset.
✨Embrace Curiosity
Spreedly values a culture of curiosity and problem-solving. During the interview, ask insightful questions about their evolving platform and how they tackle challenges in the payments ecosystem. This shows your genuine interest in the role and aligns with their company culture.
