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For Companies At a Glance
- Tasks: Provide IT support, manage tickets, and maintain computer systems in a vibrant office.
- Company: Join Spreadex, a leading sports and financial betting provider with 25 years of success.
- Benefits: Enjoy competitive salary, hybrid working, generous holiday, and health perks.
- Why this job: Kickstart your IT career while learning from a dynamic team in a growing company.
- Qualifications: No prior experience needed; just bring your enthusiasm for technology and helping others.
- Other info: Opportunity for career growth and a supportive work environment focused on diversity.
The predicted salary is between 25000 - 32000 £ per year.
About Us
Spreadex has been operating for 25 years as a sports and financial spread betting provider. The business expanded to offer fixed odds betting in 2010, casino betting in 2011 and CFD trading in 2017. Spreadex is the only global operator to offer all these services under one brand. After 25 years of sustained profits, we’re now looking to take the next step and materially grow the business in the next 5 years on both the sports and financial side. Our ambitious plans are being supported by a material increase in our Marketing Budget and our expansion into Denmark. This opening provides the successful candidate with the opportunity to join a growing team in a vibrant office based in St Albans, just outside London. The role will have an option to introduce working from home after 6 months of service.
About The Position
We are seeking an enthusiastic and proactive Junior Service Desk Analyst with a passion for IT, technology and customer service. This position requires an individual with excellent written and verbal communication, and good organisation and prioritisation skills. It is ideal for someone looking to start a career in IT who has a desire to learn new skills. The successful candidate will learn to provide support to our users. You will prioritise and respond to tickets that come from multiple channels such as email/ticket, chat, walk‑ups (and occasionally via phone). These are raised mostly by internal users; however you will be expected to communicate with our customers on the rare occasion they need help to resolve technical issues. When required you will perform diagnostic and root cause analysis. In addition, you will be involved in monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems, and applications.
About You (Qualifications)
- No Service Desk/IT work experience required (entry level role)
- Proactive attitude with a desire to help people
- An enthusiasm to learn (technical and core skills)
- A keen interest in computers and technology
- Excellent written and communication skills
- Good organisation and prioritising skills
- Ability to take initiative and actively work to improve your skills and knowledge
What You'll Learn
- IT Service Desk fundamentals
- Exchange server admin (Mostly Exchange Online)
- Administration of Entra ID / Intune / SCCM
- Office / O365 applications including Teams
- Microsoft Defender
- Active Directory and Group Policy
Benefits
- Competitive salary and bonus scheme
- Hybrid working – 1 day per week working from home (after 6 months service); up to 1 week fully remote per year (after 6 months service)
- 25 days holiday, rising to 30 after 2 years
- Enhanced parental leave
- Contributory pension scheme
- Private medical insurance scheme
- Discounts for gym membership, travel & cinema
- Sabbatical after 10 years of service
To support this growth, Spreadex is committed to more diversity and equality within our teams.
Junior Service Desk Analyst in St Albans employer: Spreadex
Contact Detail:
Spreadex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Service Desk Analyst in St Albans
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Spreadex. Understand their services and recent expansions. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with users, make sure you can explain technical issues in simple terms. Try role-playing with a friend or family member to get comfortable with this.
✨Tip Number 3
Show your enthusiasm for learning! In your interview, highlight your eagerness to pick up new skills and technologies. Mention any relevant courses or projects you've done, even if they're self-taught. It shows you're proactive and ready to grow.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your interest in the role right from the start.
We think you need these skills to ace Junior Service Desk Analyst in St Albans
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for IT and customer service shine through in your application. We want to see that you're excited about the opportunity to learn and grow with us at Spreadex!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. Even if you don’t have direct experience, showcase your enthusiasm for technology and any related projects or studies.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well so we can easily see why you’d be a great fit for our Junior Service Desk Analyst role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Spreadex!
How to prepare for a job interview at Spreadex
✨Know Your Stuff
Before the interview, brush up on the basics of IT service desk operations. Familiarise yourself with common tools and technologies mentioned in the job description, like Exchange Online and O365 applications. This will show your enthusiasm for the role and help you answer technical questions confidently.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might be asked to explain a technical concept or how you would handle a customer issue. Use examples from your past experiences, even if they’re not IT-related, to demonstrate your ability to communicate effectively.
✨Demonstrate Your Proactive Attitude
Spreadex is looking for someone who takes initiative. Think of instances where you’ve gone above and beyond to help someone or solve a problem. Be ready to share these examples during the interview to highlight your proactive nature and willingness to learn.
✨Ask Smart Questions
Prepare a few thoughtful questions about the company’s growth plans or the technologies they use. This shows that you’re genuinely interested in the role and the company. It also gives you a chance to assess if Spreadex is the right fit for you!