At a Glance
- Tasks: Assist clients with queries and bet placements via live chat and phone.
- Company: Join a leading sports and financial betting company with over 25 years of experience.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Other info: Flexible part-time options available, with opportunities for career development.
- Why this job: Be part of an exciting growth phase in a dynamic industry while helping sports fans.
- Qualifications: Passion for sports and strong customer service skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
About Us
Spreadex has been a trusted name in sports and financial spread betting for over 25 years. Since expanding into fixed odds betting in 2010 and CFD trading in 2017, we remain the only global operator to offer all these services under a single brand. Following a quarter-century of sustained profitability, we’re entering an exciting new phase of growth across both our sports and financial divisions. This ambitious expansion is backed by a significant increase in our marketing investment and the recent acquisition of Sporting Index.
Location: 20 minutes from London St Pancras/Kings Cross by direct train. Regular services also run from Farringdon, City Thameslink, and Blackfriars. Easy access from the M1, A1(M), and M25.
About the Position
As part of our continued expansion, Spreadex is looking to hire a Customer Service Advisor to join our modern offices in St Albans, Hertfordshire. To coincide with our growth, we are expanding the customer support department which now operates across extended hours seven days per week (including evenings, weekends, and bank holidays), assisting with queries, bet placements, and the setup of new accounts. This role will come with training across our products and services, and successful candidates will have a pre-existing passion for sports and a detailed awareness of the major current sporting events. It is beneficial to have a good understanding of the mechanics of sports spread betting and fixed odds betting in addition to a basic understanding of the workings of the financial markets, although this is not a requirement. Offering a competitive salary of up to £30,000 per annum depending on experience plus our company benefits and yearly bonus. Once trained this role will operate based on a hybrid model, with three days being based in the office and two days working from home.
What You Will Be Doing
- Responding to all incoming client queries through live chat or telephone in a timely and professional manner.
- Develop proficient product knowledge with an understanding of pricing and business rules.
- Take full ownership of queries and see them through to resolution, including answering inbound generated calls from Spreadex clients following internal processes within set service levels.
- Create automation and self-service help tools for clients to speed up the customer service process and future-proof the business.
- Act as a key part of the improvement of our products and services by reporting direct feedback obtained during client interactions.
- Support new account openings during evenings and weekends.
About You
- Customer-focused attitude with strong detail orientation and a commitment to delivering industry-leading service.
- Able to apply empathy while being proactive when dealing with queries.
- Accepting of feedback and suggestions to ensure continuous improvement in our services.
- Good sporting interest and current knowledge across a range of major sports and events.
- Good understanding of sports betting markets including fixed odds and spread betting; financial market knowledge or interest is desirable.
- Good numeracy and literacy skills with strong commercial and financial awareness.
- High speed and accuracy when typing.
- Available to work evenings and weekends to cover live sporting events – this team operates seven days per week including bank holidays.
- Able to work remotely as part of a hybrid model, with three days in the office and two days working from home.
- Flexibility for a part-time position, but this should cover our busiest times (weekends).
Benefits
- Competitive salary and bonus scheme.
- Hybrid working.
- 25 days holiday, rising to 30 after 2 years.
- Enhanced parental leave.
- Contributory pension scheme.
- Private medical insurance scheme.
- Discounts for gym membership, travel and cinema.
- Sabbatical after 10 years of service.
Customer Support Advisor in St Albans employer: Spreadex
Spreadex is an exceptional employer, offering a dynamic work environment in St Albans, just 20 minutes from London. With a strong focus on employee growth, we provide comprehensive training, a competitive salary, and a hybrid working model that promotes work-life balance. Our commitment to employee well-being is reflected in our generous benefits package, including enhanced parental leave, private medical insurance, and opportunities for sabbaticals, making us a rewarding place to build your career in customer support.
