At a Glance
- Tasks: Assist clients with queries and bet placements via live chat and phone.
- Company: Join a leading sports and financial betting company with over 25 years of experience.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Other info: Flexible part-time options available, with opportunities for career development.
- Why this job: Be part of an exciting growth phase in a dynamic industry while helping sports fans.
- Qualifications: Passion for sports and strong customer service skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
About Us
Spreadex has been a trusted name in sports and financial spread betting for over 25 years. Since expanding into fixed odds betting in 2010 and CFD trading in 2017, we remain the only global operator to offer all these services under a single brand. Following a quarter-century of sustained profitability, we’re entering an exciting new phase of growth across both our sports and financial divisions. This ambitious expansion is backed by a significant increase in our marketing investment and the recent acquisition of Sporting Index.
Location: 20 minutes from London St Pancras/Kings Cross by direct train. Regular services also run from Farringdon, City Thameslink, and Blackfriars. Easy access from the M1, A1(M), and M25.
About the Position
As part of our continued expansion, Spreadex is looking to hire a Customer Service Advisor to join our modern offices in St Albans, Hertfordshire. To coincide with our growth, we are expanding the customer support department which now operates across extended hours seven days per week (including evenings, weekends, and bank holidays), assisting with queries, bet placements, and the setup of new accounts. This role will come with training across our products and services, and successful candidates will have a pre-existing passion for sports and a detailed awareness of the major current sporting events. It is beneficial to have a good understanding of the mechanics of sports spread betting and fixed odds betting in addition to a basic understanding of the workings of the financial markets, although this is not a requirement. Offering a competitive salary of up to £30,000 per annum depending on experience plus our company benefits and yearly bonus. Once trained this role will operate based on a hybrid model, with three days being based in the office and two days working from home.
What You Will Be Doing
- Responding to all incoming client queries through live chat or telephone in a timely and professional manner.
- Develop proficient product knowledge with an understanding of pricing and business rules.
- Take full ownership of queries and see them through to resolution, including answering inbound generated calls from Spreadex clients following internal processes within set service levels.
- Create automation and self-service help tools for clients to speed up the customer service process and future-proof the business.
- Act as a key part of the improvement of our products and services by reporting direct feedback obtained during client interactions.
- Support new account openings during evenings and weekends.
About You
- Customer-focused attitude with strong detail orientation and a commitment to delivering industry-leading service.
- Able to apply empathy while being proactive when dealing with queries.
- Accepting of feedback and suggestions to ensure continuous improvement in our services.
- Good sporting interest and current knowledge across a range of major sports and events.
- Good understanding of sports betting markets including fixed odds and spread betting; financial market knowledge or interest is desirable.
- Good numeracy and literacy skills with strong commercial and financial awareness.
- High speed and accuracy when typing.
- Available to work evenings and weekends to cover live sporting events – this team operates seven days per week including bank holidays.
- Able to work remotely as part of a hybrid model, with three days in the office and two days working from home.
- Flexibility for a part-time position, but this should cover our busiest times (weekends).
Benefits
- Competitive salary and bonus scheme.
- Hybrid working.
- 25 days holiday, rising to 30 after 2 years.
- Enhanced parental leave.
- Contributory pension scheme.
- Private medical insurance scheme.
- Discounts for gym membership, travel and cinema.
- Sabbatical after 10 years of service.
Customer Support Advisor in St Albans employer: Spreadex
Spreadex is an exceptional employer, offering a dynamic work environment in St Albans, just 20 minutes from London. With a strong focus on employee growth, we provide comprehensive training, a competitive salary, and a hybrid working model that promotes work-life balance. Our commitment to employee well-being is reflected in our generous benefits package, including enhanced parental leave, private medical insurance, and opportunities for sabbaticals, making us a rewarding place to build your career in customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in St Albans
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spreadex. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spreadex before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor in St Albans
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spreadex:Your cover letter is your chance to shine! Tell us why you want to work at Spreadex specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spreadex!
How to prepare for a job interview at Spreadex
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
