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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and maintain computer systems for users.
- Company: Join Spreadex, a leading sports and financial betting provider with 25 years of experience.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Dynamic workplace focused on diversity and equality.
- Why this job: Be part of an ambitious team driving growth and innovation in the tech space.
- Qualifications: Experience in a Service Desk role and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Spreadex has been operating for 25 years as a sports and financial spread betting provider. The business expanded to offer fixed odds betting in 2010, casino betting in 2011 and CFD trading in 2017. Spreadex is the only global operator to offer all these services under one brand. After 25 years of sustained profits, we’re now looking to take the next step and materially grow the business in the next 5 years on both the sports and financials side. Our ambitious plans are being supported by a material increase in our marketing budget and our expansion into Denmark. To support this growth, Spreadex is committed to more diversity and equality within our teams.
About the Position
We are seeking an enthusiastic and proactive Service Desk Analyst with knowledge and passion in IT and technology. This position requires excellent written and verbal communication, good organisation and prioritisation skills. The successful candidate will provide support to our users, prioritise and respond to tickets from multiple channels such as email, phone, chat and walk‑ups, primarily from internal users, with occasional customer communication.
Responsibilities include:
- Diagnosing and performing root cause analysis
- Monitoring and maintaining computer systems and networks
- Installing, configuring, and patching computer hardware, operating systems and applications
About You (Requirements)
- Prior experience helping users in a Service Desk role
- Pro‑active attitude with a desire to help people
- Excellent written and communication skills
- Good organisation and prioritising skills
- Windows desktop administration (Windows 11)
You’ll get to work on:
- Exchange Server admin (Exchange 2019)
Service Desk Analyst employer: Spreadex
Contact Detail:
Spreadex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Spreadex. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Spreadex and its services. Show us you’re genuinely interested in our growth plans and how you can contribute as a Service Desk Analyst. Tailor your answers to reflect our values and goals.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews or explaining technical concepts to friends. The clearer you are, the better!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Spreadex team!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT and technology shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about the role of Service Desk Analyst and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your previous experience in a Service Desk role and any relevant skills, like Windows desktop administration. We love seeing candidates who take the time to align their experience with what we’re looking for.
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and structure your thoughts logically. We appreciate applicants who can communicate effectively, as this is crucial for the Service Desk Analyst position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at Spreadex.
How to prepare for a job interview at Spreadex
✨Know Your Tech
Brush up on your knowledge of Windows desktop administration and Exchange Server. Be ready to discuss your experience with troubleshooting and supporting users, as this will show your passion for IT and technology.
✨Communication is Key
Since the role requires excellent written and verbal communication skills, practice explaining technical concepts in simple terms. You might even want to role-play common scenarios with a friend to get comfortable.
✨Organise Your Thoughts
Prepare examples of how you've prioritised tasks in previous roles. Think about times when you had to manage multiple tickets at once and how you ensured timely responses. This will demonstrate your organisational skills.
✨Show Your Proactive Side
Be ready to share instances where you took the initiative to solve a problem or improve a process. Spreadex values a proactive attitude, so highlight your willingness to go above and beyond for users.