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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and maintain computer systems in a vibrant office.
- Company: Join Spreadex, a leading sports and financial betting provider with 25 years of success.
- Benefits: Enjoy competitive salary, hybrid working, generous holiday, and private medical insurance.
- Other info: Be part of a diverse team and enjoy perks like gym discounts and sabbaticals.
- Why this job: Kickstart your IT career in a dynamic environment with opportunities for growth and development.
- Qualifications: Experience in a Service Desk role and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
About Us
Spreadex has been operating for 25 years as a sports and financial spread betting provider. The business expanded to offer fixed odds betting in 2010, casino betting in 2011 and CFD trading in 2017. Spreadex is the only global operator to offer all these services under one brand. After 25 years of sustained profits, we’re now looking to take the next step and materially grow the business in the next 5 years on both the sports and financials side. Our ambitious plans are being supported by a material increase in our marketing budget and our expansion into Denmark. To support this growth, Spreadex is committed to more diversity and equality within our teams.
About the Position
We are seeking an enthusiastic and proactive Service Desk Analyst with knowledge and passion in IT and technology. This position requires excellent written and verbal communication, good organisation and prioritisation skills. The successful candidate will provide support to our users, prioritise and respond to tickets from multiple channels such as email, phone, chat and walk‑ups, primarily from internal users, with occasional customer communication.
Responsibilities include diagnosing and performing root cause analysis, and monitoring and maintaining computer systems and networks, including installing, configuring, and patching computer hardware, operating systems and applications.
About You (Requirements)
- Prior experience helping users in a Service Desk role
- Pro‑active attitude with a desire to help people
- Excellent written and communication skills
- Good organisation and prioritising skills
- Windows desktop administration (Windows 11)
You’ll get to work on:
- Exchange Server admin (Exchange 2019 & Exchange Online)
- Active Directory and Group Policy
- Administration of Entra ID / Intune / SCCM
- Office/O365 applications including Teams
- Microsoft Defender
Benefits
- Competitive salary and bonus scheme
- Hybrid working – 1 day per week working from home (after 6 months service). Up to 1 week fully remote per year (after 6 months service)
- 25 days holiday, rising to 30 after 2 years
- Enhanced parental leave
- Contributory pension scheme
- Private medical insurance scheme
- Discounts for gym membership, travel & cinema
- Sabbatical after 10 years of service
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Service Desk Analyst employer: Spreadex
Contact Detail:
Spreadex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Spreadex. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Spreadex and its services. Show us you’re genuinely interested in the company and how you can contribute to our growth plans. Tailor your answers to reflect our values and goals.
✨Tip Number 3
Practice your communication skills! As a Service Desk Analyst, you’ll need to explain technical issues clearly. Role-play with a friend or use online resources to sharpen your verbal and written communication.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Spreadex team!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous Service Desk experience and any relevant IT knowledge to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT and how your proactive attitude can benefit our team. Be sure to mention specific examples of how you've helped users in the past!
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear, concise, and free of typos. This is your chance to demonstrate your ability to communicate effectively, so make it count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Spreadex
✨Know Your Tech
Brush up on your knowledge of Windows desktop administration and the tools mentioned in the job description, like Exchange Server and Active Directory. Being able to discuss these technologies confidently will show that you're not just a candidate, but someone who genuinely understands the role.
✨Practice Your Communication Skills
Since this role involves a lot of user interaction, practice explaining technical concepts in simple terms. You might want to do a mock interview with a friend where you explain how to troubleshoot common issues. This will help you demonstrate your excellent communication skills during the actual interview.
✨Show Your Proactive Attitude
Prepare examples from your past experience where you took the initiative to solve a problem or improve a process. Spreadex is looking for someone with a proactive attitude, so be ready to share how you've gone above and beyond to help users in previous roles.
✨Organise Your Thoughts
Before the interview, jot down key points about your experience and how it relates to the job. Think about how you prioritise tasks and manage your time effectively. Being organised will not only help you answer questions more clearly but also show that you have the organisational skills they’re looking for.