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- Tasks: Support users with IT issues and learn about computer systems and networks.
- Company: Join Spreadex, a leading sports and financial betting provider with 25 years of success.
- Benefits: Enjoy competitive salary, hybrid working, and generous holiday allowance.
- Why this job: Kickstart your IT career in a vibrant office with growth opportunities.
- Qualifications: No prior experience needed; just a passion for technology and helping others.
- Other info: Gain hands-on experience with cutting-edge IT tools and systems.
The predicted salary is between 30000 - 42000 £ per year.
Spreadex has been operating for 25 years as a sports and financial spread betting provider. The business expanded to offer fixed odds betting in 2010, casino betting in 2011 and CFD trading in 2017. Spreadex is the only global operator to offer all these services under one brand. After 25 years of sustained profits, we’re now looking to take the next step and materially grow the business in the next 5 years on both the sports and financials side. Our ambitious plans are being supported by a material increase in our Marketing Budget and our expansion into Denmark. This opening provides the successful candidate with the opportunity to join a growing team in a vibrant office based in St Albans, just outside London. The role will have an option to introduce working from home after 6 months service.
We are seeking an enthusiastic and proactive Junior Service Desk Analyst with a passion for IT, technology and customer service. This position requires an individual with excellent written and verbal communication, and good organisation and prioritisation skills. This position is ideal for an individual who is looking to start a career in IT who has a desire to learn new skills. The successful candidate will learn to provide support to our users. You will prioritise and respond to tickets that come from multiple channels such as email/ticket, chat, and walk-ups (and occasionally via phone). These are raised mostly by internal users; however you will be expected to communicate with our customers on the rare occasion they need help to resolve technical issues. When required you will perform diagnostic and root cause analysis. In addition, you will be involved in the monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems, and applications.
Requirements:
- No Service Desk/IT work experience required (entry level role)
- Proactive attitude with a desire to help people
- An enthusiasm to learn (technical and core skills)
- A keen interest in computers and technology
- Excellent written and communication skills
- Good organisation and prioritising skills
- Ability to take initiative and actively work to improve your skills and knowledge
You’ll get to learn about:
- IT Service Desk fundamentals
- Exchange server admin (Mostly Exchange Online)
- Administration of Entra ID / Intune / SCCM
- Office / O365 applications including Teams
- Microsoft Defender
- Active Directory and Group Policy
Benefits:
- Competitive salary and bonus scheme
- Hybrid working - 1 day per week working from home (after 6 months service).
- Up to 1 week fully remote per year (after 6 months service)
- 25 days holiday, rising to 30 after 2 years
- Enhanced parental leave
- Contributory pension scheme
- Private medical insurance scheme
- Discounts for gym membership, travel & cinema
- Sabbatical after 10 years of service
Junior Service Desk Analyst in St Albans employer: Spreadex Limited
Contact Detail:
Spreadex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Service Desk Analyst in St Albans
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Spreadex. Understand their services and recent expansions. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with users, make sure you can explain technical issues in simple terms. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your enthusiasm for IT! During the interview, share any personal projects or experiences that highlight your passion for technology. Whether it’s building a PC or troubleshooting tech issues for friends, let them see your proactive attitude.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team or the role. This shows you're engaged and eager to learn more about how you can contribute to Spreadex.
We think you need these skills to ace Junior Service Desk Analyst in St Albans
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for IT and technology shine through in your application. We want to see that you're excited about the role and eager to learn new skills, so don’t hold back!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how you connect your background to what we’re looking for in a Junior Service Desk Analyst.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate good communication skills, so make sure your writing is clear and easy to understand.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Spreadex Limited
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Familiarise yourself with common terms and concepts related to service desks, like ticketing systems and basic troubleshooting techniques. This will show your enthusiasm for the role and help you answer technical questions confidently.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might be asked to explain a technical issue or how you would handle a customer query. Use examples from your past experiences, even if they’re not IT-related, to demonstrate your ability to communicate effectively.
✨Demonstrate Your Proactive Attitude
Spreadex is looking for someone who takes initiative. Think of instances where you’ve gone above and beyond to help someone or solve a problem. Be ready to share these stories during your interview to highlight your proactive nature and willingness to learn.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, the tools you’ll be using, or opportunities for growth within the company. It shows that you’re genuinely interested in the position and eager to contribute to Spreadex’s success.