At a Glance
- Tasks: Assist clients with queries via live chat and phone, ensuring top-notch service.
- Company: Join Spreadex, a leading name in sports and financial betting with over 25 years of experience.
- Benefits: Enjoy a competitive salary, hybrid working, and great perks like gym discounts and private medical insurance.
- Other info: Flexible hours with opportunities for part-time work during peak times.
- Why this job: Be part of an exciting growth phase and make a real impact in customer support.
- Qualifications: Passion for sports, strong communication skills, and a customer-focused attitude.
The predicted salary is between 30000 - 30000 £ per year.
Spreadex has been a trusted name in sports and financial spread betting for over 25 years. Since expanding into fixed odds betting in 2010 and CFD trading in 2017, we remain the only global operator to offer all these services under a single brand. Following a quarter-century of sustained profitability, we’re entering an exciting new phase of growth across both our sports and financial divisions. This ambitious expansion is backed by a significant increase in our marketing investment and the recent acquisition of Sporting Index. This role offers a unique opportunity to join a dynamic and growing team at our vibrant St Albans office, just outside London. The position offers a hybrid working model, combining both office-based and remote work.
As part of our continued expansion, Spreadex are looking to hire a Customer Service Advisor to join our modern offices in St Albans, Hertfordshire. To coincide with our growth, we are expanding the customer support department which now operates across extended hours seven days per week (including evenings, weekends and bank holidays), assisting with queries, bet placements and the setup of new accounts. This role will come with training across our products and services, and successful candidates will have a pre-existing passion for sports and a detailed awareness of the major current sporting events. It is beneficial to have a good understanding of the mechanics of sports spread betting and fixed odds betting in addition to a basic understanding of the workings of the financial markets, although this is not a requirement. Offering a competitive salary of up to £30,000 / annum depending on experience plus our company benefits and yearly bonus. Once trained this role will operate based on a hybrid model, with three days being based in the office and two days working from home.
As a Customer Service Advisor, you will be supporting both functions of the business with the ability to scale up to provide support for business growth. The main responsibilities are:
- Responding to all incoming client queries through live chat or telephone in a timely and professional manner.
- To develop proficient product knowledge with an understanding of pricing and business rules.
- Taking full ownership of queries and see them through to resolution.
- This will include answering (within set service levels) inbound generated calls from Spreadex clients following internal processes.
- You will help create automation/self-service help tools for clients to speed up the customer service process and future proof the business.
- This role will also be a key part of the improvement of our products and services, by reporting direct feedback obtained during client interactions.
- You will be expected to support with new account openings during evenings and weekends.
Customer-focused attitude with strong attention to detail and a commitment to delivering industry-leading service. Able to apply understanding and empathy whilst being pro‑active when dealing with queries. Accepting of feedback and suggestions to ensure continuous improvement in our services. Good sporting interest and current knowledge across a range of major sports and events. Good understanding of sports betting markets including fixed odds and spread betting with financial market knowledge / interest being desirable. Good numeracy and literacy skills with strong commercial and financial awareness. High level of speed and accuracy when typing. Available to work evenings and weekends to cover live sporting events – this team operates 7 days per week including bank holidays. Able to work remotely as part of a hybrid model, where three days will be in the office and two working from home. Flexibility for a part time position, but this should cover our busiest times (weekends).
Benefits include:
- Competitive salary and bonus scheme
- Hybrid working
- 25 days holiday, rising to 30 after 2 years
- Enhanced parental leave
- Contributory pension scheme
- Private medical insurance scheme
- Discounts for gym membership, travel & cinema
- Sabbatical after 10 years of service
Customer Support Advisor in St Albans employer: Spreadex Limited
Spreadex is an exceptional employer, offering a vibrant work culture in St Albans that combines the excitement of the sports and financial betting industries with a commitment to employee growth. With a competitive salary, hybrid working model, and generous benefits including enhanced parental leave and a sabbatical after ten years, we prioritise our employees' well-being and professional development, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in St Albans
✨Tip Number 1
Get to know Spreadex inside out! Familiarise yourself with our services and the sports we cover. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Support Advisor, you'll be chatting with clients all day. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining our team at Spreadex!
We think you need these skills to ace Customer Support Advisor in St Albans
Some tips for your application 🫡
Show Your Passion for Sports:When you're writing your application, let your love for sports shine through! Mention any favourite teams or events you follow, as this will show us that you’re genuinely interested in the role and the industry.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Use keywords from the job description to demonstrate that you understand the role and can meet our needs.
Be Professional Yet Approachable:While we want to see your personality, remember to keep it professional. Use a friendly tone in your writing, as this reflects the customer-focused attitude we value in our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Spreadex Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of sports and betting markets. Familiarise yourself with the major current sporting events and understand the basics of spread betting and fixed odds betting. This will show your passion for the role and help you answer questions confidently.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult clients or tricky queries. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Show Your Customer Focus
During the interview, highlight your customer-focused attitude. Share examples from your past experiences where you went above and beyond to assist a customer. This will demonstrate your commitment to delivering top-notch service, which is crucial for this role.
✨Be Ready for Flexibility
Since the role requires working evenings and weekends, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the needs of the business. This will reflect positively on your commitment to the team and the role.
