At a Glance
- Tasks: Provide compassionate customer service and assist with cremation processes.
- Company: Join the founding team at Lake View Bereavement Centre in a serene lakeside setting.
- Benefits: Enjoy flexible working, training opportunities, and a supportive work environment.
- Other info: Be part of a team committed to environmental sustainability and community care.
- Why this job: Make a meaningful impact during significant life moments for families.
- Qualifications: Experience in customer service or bereavement settings is preferred.
The predicted salary is between 27694 - 30024 £ per year.
Located in the tranquil lakeside setting near the cathedral city of Ely, the new Lake View Bereavement Centre is preparing to open its doors in the early autumn. We are looking for a Customer Service Advisor & Crematorium Assistant to join our founding team. Saying goodbye is a significant milestone in any life. At Lake View, we ensure every service not only pays tribute to who has died but also creates a supportive environment where family and friends feel truly cared for.
As a Customer Service Advisor & Crematorium Assistant you will provide compassionate, front-line customer service while also supporting the Crematorium Technician with cremations, equipment maintenance and ensuring compliance with statutory and environmental regulations. This role requires a commitment to excellence, and an understanding of the statutory procedural requirements for cremation services. You will also be willing to gain formal certification through the CTTS (Crematorium Technicians’ Training Scheme).
We are seeking candidates with experience in a bereavement service or customer-focused environment. You will be comfortable working in a sensitive setting and possess excellent attention to detail, strong IT skills, and a methodical approach to your work. In this varied role, you will anticipate needs and adapt to changing priorities to ensure the smooth delivery of services, always prioritising the dignity of the deceased and the care and compassion families deserve.
If you’re looking to progress your career, work collaboratively in a new team, within a beautiful lakeside environment, we’d love to hear from you!
In return, the council offers a range of benefits including:
- flexible working (in approved cases)
- childcare scheme (in approved cases)
- training and development
- occupational health programme
- holiday and sickness scheme entitlements
- uniform provided
If you are looking to work for an organisation that prioritises environmental sustainability, the council has made a clear commitment to operate in a responsible and sustainable manner and has recently been awarded the silver accreditation of the Investors in the Environment scheme as well as coming 43rd (out of 164) on the latest national council climate scorecard.
For an informal discussion regarding the post, please contact Marisa Rogers-Jones on 01353 665555 or Marisa.Rogers-Jones@eastcambs.gov.uk
Closing date for completed applications is: Friday 3 July 2026. The selection process will be held on: Thursday 16 & Friday 17 July 2026. Please note that only candidates selected for interview will be contacted by the HR Department with confirmation of an interview. If you have not been contacted by that date, please assume your application has not been successful on this occasion. The council is an equal opportunities employer and operates a no smoking policy.
Customer Service Advisor & Crematorium Assistant East Cambridgeshire District Council in Ely employer: Spotted in Ely
East Cambridgeshire District Council is an exceptional employer, offering a unique opportunity to work in the serene lakeside setting of Ely at the new Lake View Bereavement Centre. With a strong commitment to employee development, flexible working options, and a focus on environmental sustainability, the council fosters a supportive and compassionate work culture that prioritises both professional growth and the dignity of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor & Crematorium Assistant East Cambridgeshire District Council in Ely
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the East Cambridgeshire District Council and the Lake View Bereavement Centre. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their compassionate team.
✨Tip Number 2
Practice your empathy skills! As a Customer Service Advisor & Crematorium Assistant, you'll be dealing with sensitive situations. Think of examples from your past experiences where you've shown compassion and support. This will help you demonstrate your suitability for the role during the interview.
✨Tip Number 3
Dress the part! While it’s important to be comfortable, remember that first impressions matter. Opt for smart-casual attire that reflects professionalism, as this shows respect for the role and the environment you'll be working in.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor & Crematorium Assistant East Cambridgeshire District Council in Ely
Some tips for your application 🫡
Show Your Compassion:In your application, let us see your compassionate side! Share experiences where you've provided support or care in sensitive situations. This role is all about empathy, so make sure we feel that through your words.
Highlight Relevant Experience:We want to know about your background in customer service or bereavement services. Be specific about your roles and responsibilities, and how they relate to what we're looking for. The more relevant, the better!
Attention to Detail is Key:This job requires a methodical approach, so make sure your application reflects that. Double-check for any typos or errors, and ensure your formatting is neat. A polished application shows us you care about the details.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re following the correct process. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Spotted in Ely
✨Understand the Role
Make sure you thoroughly read the job description and understand what being a Customer Service Advisor & Crematorium Assistant entails. Familiarise yourself with the responsibilities, especially around providing compassionate service and supporting cremation processes. This will help you tailor your answers to show how your experience aligns with their needs.
✨Show Empathy and Compassion
Given the sensitive nature of this role, it's crucial to demonstrate your ability to handle delicate situations with care. Prepare examples from your past experiences where you've shown empathy, especially in customer service or bereavement contexts. This will highlight your suitability for a role that requires a compassionate approach.
✨Prepare for Technical Questions
Since the role involves compliance with statutory and environmental regulations, brush up on relevant laws and procedures related to cremation services. Be ready to discuss how you would ensure compliance and maintain equipment, as this shows your commitment to excellence and attention to detail.
✨Ask Thoughtful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the training process for the CTTS certification or how the team collaborates to support families. This not only shows your interest in the role but also your eagerness to be part of a supportive team environment.
