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- Tasks: Lead exciting congress implementations and drive impactful projects in the life sciences sector.
- Company: Join SpotMe, a top B2B event platform transforming how enterprises engage through events.
- Benefits: Enjoy a full-time remote role with competitive pay and opportunities for professional growth.
- Why this job: Be at the forefront of innovative solutions that enhance pharma congress experiences.
- Qualifications: Strong project management skills and a knack for navigating complex organisational structures.
- Other info: Collaborate with diverse teams and make a real difference in the life sciences industry.
The predicted salary is between 36000 - 60000 £ per year.
Implementation Program Manager – Congress (Life Sciences) (Europe/US – Remote)
Join to apply for the Implementation Program Manager – Congress (Life Sciences) (Europe/US – Remote) role at SpotMe.
Overview
SpotMe is a leading B2B event platform that helps enterprises increase the impact of their events by delivering CRM-connected, high-quality experiences across in-person, virtual, hybrid events, and webinars. With a focus on life sciences, SpotMe powers Onomi: an HCP engagement product that enables medical and commercial teams to run congresses, symposia, advisory boards, and webinars. Together, SpotMe and Onomi turn events into a company\”s most effective engagement channel.
Responsibilities
- 30% Program / project management
- Kick off new implementation programs, hold regular meetings, and track progress until completion.
- Translate contract scope into a clear project plan and translate that plan into kickoff slides.
- Advise customers on how to reach their congress goals with Onomi, focusing on measurable business outcomes.
- Translate HCP journeys into standardized templates (materials, communications, compliance checkpoints, engagement opportunities).
- Build reusable playbooks that capture best practices and enable scalable, repeatable congress delivery across customers.
- 40% Customer organizations, integrations & compliance
- Partner with IT, compliance, and data owners inside pharma companies to define how Onomi fits into existing processes and systems.
- Define and set up integration strategy with the solution architect.
- Obtain stakeholders sign-off on proposed solution.
- Monitor project progress, escalate blockers to customer stakeholders or sponsors, and ensure they do not impact the overall program.
- Ensure integrations (registration, CRM, marketing automation, data warehouses) support business workflows and congress KPIs.
- Embed compliance, privacy, and security considerations from the start.
- 20% Enablement & knowledge transfer
- Define onboarding flows and operational guidelines that empower customers to be self-sufficient.
- Document and share best practices, creating assets that standardize how congresses are delivered.
- Partner with the Congress Project Manager Lead to ensure a smooth transition from solution definition to live delivery.
- 10% Measurement & reporting frameworks
- Define success metrics (HCP engagement, session participation, booth interactions, leads captured).
- Establish reporting approaches aligned with customer business goals, ensuring data is captured consistently.
- Enable pharma customers to evaluate the business impact of their congresses through clear, standardized reporting.
Objectives – The problems you will solve
- Month 1 – Learn & shadow
- Shadow senior colleagues to understand Onomi, pharma congress workflows, and reporting expectations.
- Learn pharma industry-specific compliance requirements (HCP engagement, GDPR, data privacy). Get trained on Onomi features and how they support business workflows.
- Define approaches to onboard congress reps effectively, creating clear recipes that ensure each rep is individually activated on the app and that lead capture data is reliable and attributable.
- Month 3 – Define first solutions
- Define and document your first congress-specific templates and workflows.
- Contribute to customer guidelines (operating models, onboarding, IT requirements).
- Support initial integration discussions, ensuring they serve business needs and reporting objectives.
- Define strategies to ensure congress reps actively use the app during events, driving adoption and consistent lead capture.
- Draft reporting requirements for congress success.
- Month 6 – Own congress implementations
- Independently lead congress implementations end-to-end: business definition, templates, reporting, integrations, and roll-out.
- Validate reporting frameworks with customers to ensure business outcomes are measured.
- Deliver playbooks and reusable assets that scale across pharma customers.
- Month 12 – Be the go-to pharma congress expert
- Be recognized internally and externally as an expert in pharma congress implementations.
- Partner with the Solutions Director to refine best practices and reporting frameworks for the congress vertical.
- Consistently deliver scalable, compliant, and business-ready solutions that empower pharma organizations to run successful congresses.
What you need to be great at
- Navigate pharma organizations and stakeholders: you don\”t stop at the first compliance, IT, or political hurdle. You know how to identify the right influencers inside and outside the organization and keep projects moving forward.
- Be self-sufficient with technology: you can confidently handle a broad set of technical concepts in customer discussions, while relying on the solution architect for the most complex challenges.
- Build strong cross-functional relationships: you work closely with both sales and operations, understanding how operations deliver on your implementation and what sales needs to know for success.
- Create end-to-end mandates: beyond integrations and documentation, you can influence and change how customer organizations operate to ensure long-term adoption and impact.
SpotMe recruits, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, parental status, or veteran status.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Project Management and Information Technology
Industries
- Software Development
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Implementation Program Manager - Congress (Life Sciences) (Europe/US - Remote) employer: SpotMe
Contact Detail:
SpotMe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Program Manager - Congress (Life Sciences) (Europe/US - Remote)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at SpotMe or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by understanding the company’s products and services, especially Onomi. Show how your skills can directly contribute to their goals, particularly in enhancing customer engagement during congresses.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Implementation Program Manager. Highlight your project management skills and how you’ve successfully navigated compliance hurdles in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the SpotMe team.
We think you need these skills to ace Implementation Program Manager - Congress (Life Sciences) (Europe/US - Remote)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation Program Manager role. Highlight your experience in project management and how it aligns with the responsibilities outlined in the job description. We want to see how you can bring value to our team!
Showcase Your Technical Skills: Since this role involves navigating complex tech environments, don’t shy away from showcasing your technical know-how. Mention any relevant tools or systems you've worked with, especially those related to CRM or data integration. We love a candidate who can confidently handle tech discussions!
Demonstrate Your Problem-Solving Abilities: We’re looking for someone who can tackle challenges head-on. Use your application to share examples of how you've overcome obstacles in previous roles, particularly in project management or customer engagement. Show us that you can keep projects moving forward, no matter the hurdles!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Plus, it shows you’re keen on joining our team at SpotMe!
How to prepare for a job interview at SpotMe
✨Know Your Stuff
Before the interview, dive deep into SpotMe's Onomi platform and its role in pharma congresses. Understand how it integrates with CRM systems and the importance of compliance in the life sciences sector. This knowledge will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Project Management Skills
Be ready to discuss your experience in managing projects from start to finish. Prepare examples that highlight your ability to kick off programs, track progress, and handle any blockers. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Build Relationships
SpotMe values strong cross-functional relationships. Think of examples where you've successfully collaborated with different teams, such as IT or sales, to achieve a common goal. Emphasise your communication skills and how you navigate complex stakeholder environments.
✨Metrics Matter
Since the role involves defining success metrics and reporting frameworks, be prepared to discuss how you've measured success in previous roles. Bring specific examples of KPIs you've tracked and how they impacted business outcomes, especially in a project management context.