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- Tasks: Handle customer claims and ensure top-notch service while managing communication effectively.
- Company: Join a growing team of claims professionals with years of experience in the industry.
- Benefits: Receive full training and support for career development in motor claims.
- Why this job: Great opportunity to build a career in a supportive environment with a focus on customer satisfaction.
- Qualifications: Strong customer service skills, attention to detail, and ability to prioritize tasks are essential.
- Other info: Immediate interviews available with a start date in December or January.
The predicted salary is between 28800 - 43200 £ per year.
Spotlightjobs are excited to be working with a developing and expanding team of claims professionals. My client has many years experience and now looking for an experienced customer service advisor to work within their customer claims team. Whilst my client is looking for strong customer service skills they also want to recruit somebody that wants to develop a career within motor claims and will provide full training. Interviews will be immediately coupled with a December or January start date. Responsibilities Excel against customer service level expectations and take ownership of all inbound communication. Ensure effective communication to Policyholder of all claim decisions and progression, helping to reduce the number of inbound calls Work closely with other claims handler to ensure effective validation and fair settlement of the policyholders claims Ensure thorough chronological record keeping of all activity within file claim notes Maintain effective diary management to reduce settlement time Endorse and drive the company values and behaviours What we’re looking for: Ability to work in a culture of openness, trust, and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Attention to detail Strong customer service skills Motivated self-starter Confident and persuasive communicator PC literate with excellent administration and processing skills
Customer Claims Handler employer: Spotlightjobs
Contact Detail:
Spotlightjobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Claims Handler
✨Tip Number 1
Familiarize yourself with the motor claims process. Understanding the ins and outs of how claims are handled will not only boost your confidence but also show your potential employer that you're serious about a career in this field.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily relies on effective communication and customer interaction, practice scenarios where you handle difficult situations or complaints to demonstrate your problem-solving abilities.
✨Tip Number 3
Highlight your organizational skills. Be prepared to discuss how you manage multiple tasks and prioritize effectively, as these are key traits for success in a fast-paced claims environment.
✨Tip Number 4
Show your enthusiasm for learning. Since the company offers full training, express your eagerness to develop your skills and grow within the motor claims sector during your conversations with the interviewers.
We think you need these skills to ace Customer Claims Handler
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Claims Handler position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience, particularly in claims handling or similar roles. Use specific examples to demonstrate your strong customer service skills and ability to manage claims effectively.
Showcase Your Skills: Make sure to highlight your organizational skills, attention to detail, and ability to communicate clearly. Provide examples of how you've successfully prioritized tasks and made accurate decisions in past roles.
Express Your Motivation: Convey your enthusiasm for developing a career within motor claims. Mention your willingness to learn and grow within the company, as well as your alignment with their values of openness, trust, and respect.
How to prepare for a job interview at Spotlightjobs
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've handled challenging situations and maintained a positive relationship with customers.
✨Demonstrate Your Organizational Abilities
Discuss your methods for prioritizing tasks and managing your time effectively. Provide examples of how you have successfully managed multiple responsibilities in past roles.
✨Emphasize Your Attention to Detail
Prepare to discuss how you ensure accuracy in your work. Mention any tools or techniques you use to maintain thorough records and avoid errors, especially in claims processing.
✨Express Your Motivation for Growth
Convey your enthusiasm for developing a career in motor claims. Talk about your willingness to learn and adapt, and how you align with the company's values and culture of openness and respect.
