Spotlightjobs is recruiting for an experienced Recoveries claims handler to join an expanding team of professionals. As a Recoveries Handler, you’ll take end-to-end ownership of non-fault motor insurance claims, applying sound technical judgement, commercial awareness, and effective negotiation to drive the right outcomes.
This is a hands-on, ownership-driven role where you’ll manage your own caseload, assess liability, make confident decisions, and keep claims progressing through effective collaboration with suppliers, partners, and third parties. You’ll balance commercial outcomes with customer fairness, ensuring claims are managed accurately, compliantly, and with care.
You’ll be joining a collaborative and supportive team that values your contributions, encourages the sharing of insights and ideas, and is committed to continuous improvement. We offer ongoing technical training and development opportunities, giving you the platform to build your expertise and grow your career in Recoveries
• Manage non fault repair, recovery, and uninsured loss claims from start to finish.
• Assess liability, indemnity, and claim financials, making accurate and timely decisions.
• Keep files moving by identifying opportunities, managing risks, and avoiding delays.
• Maintain accurate and up to date reserves and claim records.
Commercial & Financial Decision Making
• Make decisions that maximise recoveries and minimise costs.
• Negotiate subrogated outlays and manage aged debt effectively.
• Issue outlay requests and proactively follow up to ensure settlement.
• Process and authorise payments within delegated authority.
Supplier & Partner Engagement
• Work closely with suppliers, solicitors, and partners to progress claims.
• Instruct panel solicitors where escalation or litigation is required.
• Handle inbound calls from customers, third parties, suppliers, and solicitors, delivering a clear and professional customer experience.
Continuous Improvement
• Share insight, support improvements, and contribute to positive change within the Recoveries team.
• Represent the team positively in all interactions.
What We’re Looking For
Technical & Commercial Skills
• A good understanding of motor insurance, non fault processes, liability, and subrogation.
• Strong technical grounding with regulatory awareness, GTA & Non GTA
• Confident and strong negotiation and influencing skills.
Personal Qualities
• Strong attention to detail with an analytical mindset.
• Proactive, self motivated, and comfortable taking ownership.
• Able to manage pressure, deadlines, and competing priorities.
• Clear, confident communicator who’s comfortable making decisions.
Successful candidates will enjoy a competitive basic salary plus a lucrative monthly bonus upto £750 per month.
For more information, call Allison Coe for a confidential discussion.
StudySmarter Expert Advice🤫
We think this is how you could land Recoveries claims handler in Liverpool
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Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
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Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Spotlightjobs Careers.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Spotlightjobs Careers. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Spotlightjobs Careers
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Spotlightjobs Careers to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
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As a full-timer at Spotlightjobs Careers, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Spotlightjobs Careers's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
