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For Companies At a Glance
- Tasks: Provide first-line IT support and manage service requests in a dynamic office.
- Company: Join a fast-paced digital marketing and translations agency with a vibrant culture.
- Benefits: Enjoy private medical insurance, mental health support, and social gatherings.
- Why this job: Kickstart your IT career while making a real difference for users every day.
- Qualifications: 1 year of IT support experience and strong troubleshooting skills required.
- Other info: Great opportunities for growth and a supportive team environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
ICS is a fast‑paced digital marketing and translations agency that requires a Service Desk Support Engineer to provide first‑line support in a busy office environment and manage all day‑to‑day tickets and service requests. Working closely with internal staff and the central EIT function, the role demands quick, efficient resolution of IT issues while maintaining a high standard of service for both office and remote employees.
Job Purpose
The Service Desk Support Engineer will be the first point of contact for all IT issues, working to reduce ticket volume through proactive troubleshooting. The role will also collaborate daily with the Service Desk team in London to deliver supplementary support for SSG and B2B tickets.
Relationships
- Reporting to: IT Services Lead and Head of Enterprise IT (Group)
- Liaison with: ICS internal team members and Spotlight Sports Group Service Desk/EIT team
Hours
37.5‑hour week (required in‑office presence 5 days a week with occasional shift cover)
Key Responsibilities
- End‑user support for hardware, software, infrastructure and telephony requests
- Administration of user accounts using Active Directory, Google Admin and in‑house systems
- Supplier order management for hardware and software provision
- Ensuring support and operational procedure documents are kept up to date for day‑to‑day activities
- Maintaining the Configuration Management Database for IC assets
- ITIL Incident Management using a Service Management toolset following an established best‑practice framework process
Essential Requirements
- Minimum of 1 year of experience in an IT customer service or IT support role
- Demonstrable IT technical knowledge to resolve issues
- Proactive troubleshooting skills to identify common themes or blockers
- Excellent communication skills, both written and in person
- Excellent time‑management skills, with the ability to prioritise tasks and meet deadlines
Desirable Skills
- Understanding of Google Workspace apps
- Experience working in an agency or similar fast‑paced office environment (100+ employees)
- Previous experience in IT support
Benefits
We offer a range of well‑being initiatives, including private medical insurance, excellent parental leave, a working globally policy, mental health support, assistance programmes and social gatherings. We also provide a pension scheme and various other benefit schemes. Additional perks include life assurance, the Star card, and our Step Further Awards employee recognition programme. For hybrid employees we offer a Season Ticket Loan and Cycle to Work Scheme, complimentary access to our Racing Post Members Club, and the opportunity to volunteer two days per year with our charity partner, Autism in Racing.
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: IT Services and IT Consulting
Junior Service Desk Support Engineer in Leeds employer: Spotlight Sports Group
Contact Detail:
Spotlight Sports Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Service Desk Support Engineer in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Junior Service Desk Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you'd troubleshoot issues or handle tricky customer interactions. We want you to shine and show off that proactive troubleshooting skill!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in making a lasting impression. It shows you're keen and professional, which is exactly what they’re looking for.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at ICS. Let’s get you that Junior Service Desk Support Engineer position!
We think you need these skills to ace Junior Service Desk Support Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience and any relevant technical knowledge to show us you're a great fit for the Junior Service Desk Support Engineer role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your proactive troubleshooting skills can help us reduce ticket volume. Keep it concise and engaging!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application is clear and professional. We want to see that you can convey information effectively, just like you would when supporting our internal teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Spotlight Sports Group
✨Know Your Stuff
Make sure you brush up on your IT technical knowledge before the interview. Be ready to discuss common issues you've resolved in the past and how you approached them. This will show that you have the hands-on experience they’re looking for.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with both office and remote employees, practice explaining technical concepts in simple terms. You might even want to role-play some scenarios where you help someone troubleshoot an issue.
✨Be Proactive
Demonstrate your proactive troubleshooting skills by preparing examples of how you've identified and resolved recurring issues in previous roles. This will highlight your ability to reduce ticket volume and improve service efficiency.
✨Time Management is Key
Prepare to discuss how you prioritise tasks and manage your time effectively. Think of specific instances where you had to juggle multiple requests and how you ensured everything was handled promptly without compromising on quality.
