At a Glance
- Tasks: Support customer journeys and handle inquiries with a friendly approach.
- Company: Join Spotlight Sports Group, a leader in sports media.
- Benefits: Flexible part-time hours, hybrid work model, and a vibrant team culture.
- Other info: Opportunity for growth in a fast-paced, innovative company.
- Why this job: Combine your passion for horse racing with customer service in a dynamic environment.
- Qualifications: Experience with Zendesk and a love for improving customer experiences.
The predicted salary is between 11.7 - 14.3 £ per hour.
Spotlight Sports Group is seeking a Customer Operations Executive on a part-time basis to support Racing Post’s customer journeys from the London office and remotely.
You will handle inquiries across touchpoints, ensuring prompt, friendly service two days in the office and one day remote each week.
The role emphasizes data accuracy, Zendesk familiarity, and a passion for horse racing, with a focus on continuous improvement of customer experiences and onboarding for digital subscriptions.
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Customer Operations Specialist - Part-Time (London/Remote) employer: Spotlight Sports Group
Spotlight Sports Group is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those passionate about sports and content creation. With a focus on employee growth, you will have the opportunity to shape innovative newsletters while working alongside talented teams in a vibrant environment. Located in a thriving industry hub, we offer unique advantages such as flexible working arrangements and a commitment to professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Specialist - Part-Time (London/Remote)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Spotlight Sports Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Spotlight Sports Group and let us see your personality shine through!
We think you need these skills to ace Customer Operations Specialist - Part-Time (London/Remote)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Spotlight Sports Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Spotlight Sports Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Spotlight Sports Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Spotlight Sports Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Spotlight Sports Group will surely appreciate.
