Retention Executive

Retention & Loyalty Executive | DTC Skincare | Hybrid | Up to £45k + benefits

Our client is a high-profile and fast-growing D2C consumer health and wellbeing brand looking for a Retention & Loyalty Executive to take ownership of the customer journey after purchase. This is a fantastic opportunity for someone with 1-2 years' CRM, lifecycle, email marketing or retention experience ideally from DTC/startup who wants real responsibility and exposure to senior leadership. This is 4 days from stunning London offices with on‑site gym, sauna, pool. There is 25 days holiday + BH plus can do 2 weeks additional remote working. There is also an annual training fund for continual development.

You’ll be responsible for improving customer retention, subscription performance and loyalty through data-led campaigns, customer insights, segmentation and lifecycle optimisation. You’ll work closely with Growth, Creative, Product and Founders to increase customer lifetime value and reduce churn as they grow this incredible global brand! This role will give you direct access to senior leadership and allow you to work with a world‑class team.

We’re looking for someone who:

• Has 1-2 years' experience in CRM, lifecycle, retention or email marketing from DTC or subscription retail
• Is comfortable using platforms such as Klaviyo or similar
• Enjoys working with data and turning insights into action
• Is proactive, commercially minded and keen to learn

If you have DTC/subscription retention and loyalty experience, this is an exciting opportunity to join a rapidly growing scale up beauty and wellbeing business, with a collaborative, friendly and driven team.

Spotlight Recruitment is an Equal Opportunities Employer. Our focus is to ensure were inclusive every day, helping our clients to recruit and build organisations that reflect modern society and celebrate diversity in all its forms. We want our candidates to feel that they belong and can be their best, regardless of background, identity or culture and we especially welcome applications from under‑represented groups.

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