Spotlight Recruitment is partnering with a fast-growing global DTC wellness brand to hire a Loyalty & Retention Lead in London. The role drives customer lifetime value, subscription growth, churn reduction, and loyalty strategy across the post-purchase journey, with a hybrid 4-day office model.
You will own onboarding, subscription journeys, and loyalty programmes, turning first-time buyers into long-term advocates by personalising touches and using data-driven segmentation.
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Loyalty & Retention Lead — Global DTC Wellness employer: Spotlight Recruitment
Join a prestigious luxury fashion brand that values creativity and innovation, offering a vibrant work culture where your storytelling skills can shine. With a focus on employee growth, you will have access to professional development opportunities and the chance to collaborate with industry leaders in a dynamic environment. Located in a fashion-forward city, this role provides unique advantages such as networking with top talent and being at the forefront of luxury trends.
