At a Glance
- Tasks: Own the customer journey post-purchase and enhance retention strategies.
- Company: Fast-growing D2C skincare brand with a vibrant culture.
- Benefits: Up to £45k salary, 25 days holiday, gym access, and remote work options.
- Other info: Join a friendly team focused on diversity and personal development.
- Why this job: Gain real responsibility and work closely with senior leadership in a dynamic environment.
- Qualifications: 1-2 years' experience in CRM or email marketing, ideally from DTC or subscription retail.
The predicted salary is between 40500 - 49500 £ per year.
Our client is a high-profile and fast-growing D2C consumer health and wellbeing brand looking for a Retention & Loyalty Executive to take ownership of the customer journey after purchase. This is a fantastic opportunity for someone with 1-2 years' CRM, lifecycle, email marketing or retention experience ideally from DTC/startup who wants real responsibility and exposure to senior leadership.
This role will be based 4 days from stunning London offices with on-site gym, sauna, and pool. There are 25 days holiday + BH plus the option for 2 weeks additional remote working. There is also an annual training fund for continual development.
You’ll be responsible for improving customer retention, subscription performance and loyalty through data-led campaigns, customer insights, segmentation and lifecycle optimisation. You’ll work closely with Growth, Creative, Product and Founders to increase customer lifetime value and reduce churn as they grow this incredible global brand! This role will give you direct access to senior leadership and allow you to work with a world-class team.
We’re looking for someone who:
- Has 1-2 years' experience in CRM, lifecycle, retention or email marketing from DTC or subscription retail
- Is comfortable using platforms such as Klaviyo or similar
- Enjoys working with data and turning insights into action
- Is proactive, commercially minded and keen to learn
If you have DTC/subscription retention and loyalty experience, this is an exciting opportunity to join a rapidly growing scale-up beauty and wellbeing business, with a collaborative, friendly and driven team.
Retention Executive in London employer: Spotlight Recruitment
Join a prestigious luxury fashion brand that values creativity and innovation, offering a vibrant work culture where your storytelling skills can shine. With a focus on employee growth, you will have access to professional development opportunities and the chance to collaborate with industry leaders in a dynamic environment. Located in a fashion-forward city, this role provides unique advantages such as networking with top talent and being at the forefront of luxury trends.
StudySmarter Expert Advice🤫
We think this is how you could land Retention Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Spotlight Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Spotlight Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Retention Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Spotlight Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Spotlight Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Spotlight Recruitment!
How to prepare for a job interview at Spotlight Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
