At a Glance
- Tasks: Manage client relationships and ensure a top-notch customer experience.
- Company: Established media production and events business with a focus on inclusivity.
- Benefits: Up to £45k salary, bonus, hybrid working, enhanced pension, and 25 days holiday.
- Other info: Inclusive culture with support for diverse candidates and excellent career growth.
- Why this job: Join a dynamic team and make a real impact on client success.
- Qualifications: 2+ years in client management and strong interpersonal skills.
The predicted salary is between 40000 - 45000 € per year.
Our client, an established media production and events business, is looking to onboard a talented and pragmatic Client Success Manager who can execute account strategy and drive success across their growing client base. In addition to a generous bonus, our client offers an employee-focused culture with hybrid working (minimum 2 days in the office per week), an enhanced pension scheme, health and wellbeing services, summer early Friday finishes, and 25 days holiday plus bank holidays.
As Client Success Manager, you will manage client relationships and provide a customer-centric experience to a growing portfolio of clients. Working alongside the Account Director, you will have the chance to build collaborative client relationships with key stakeholders, act as a trusted advisor throughout the client journey, and proactively manage campaign delivery alongside marketing operations and other internal teams.
- Excellent interpersonal skills and client management ability
- At least 2 years’ experience in client management/client services or similar
- Strong client customer success and stakeholder management skills
- Able to successfully manage projects across multiple channels
- Spanish language skills are a plus, but not essential
If you are a proactive and personable Client Success Executive, Client Success Advisor, or Client Experience Specialist, apply now for this exciting opportunity.
Our focus is to ensure we're inclusive every day, helping our clients to recruit and build organisations that reflect modern society and celebrate diversity in all its forms. If you need any adjustments to support your application, such as information in alternative formats or special requirements for accessibility, please contact us and we’ll do everything we can to help. We are committed to supporting candidates who may need alternative arrangements. Unfortunately, we cannot offer visa sponsorship for candidates requiring a work permit in this location.
CSM Manager in London employer: Spotlight Recruitment
Join a dynamic media production and events company that prioritises employee well-being and professional growth. With a hybrid working model, generous holiday allowance, and a strong focus on inclusivity, this role as a Client Success Manager offers the chance to thrive in a supportive environment while building meaningful client relationships. Enjoy enhanced benefits like an improved pension scheme and health services, making it an excellent place for those seeking a rewarding career in client management.
StudySmarter Expert Advice🤫
We think this is how you could land CSM Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the media production and events industry. Attend relevant events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your authentic self shine through. Companies are looking for someone who fits their culture, so being personable can really set you apart.
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with the role of Client Success Manager. Have examples ready that showcase your client management skills and how you've driven success in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to stay updated on new roles and get involved with our community.
We think you need these skills to ace CSM Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Success Manager role. Highlight your experience in client management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how your background makes you the perfect fit for this role. Keep it engaging and personal – we love a good story!
Showcase Your Interpersonal Skills:Since this role involves managing client relationships, make sure to highlight your interpersonal skills in your application. Share examples of how you've successfully built relationships and managed projects in the past – we want to see your people skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Spotlight Recruitment
✨Know Your Client Success Strategies
Make sure you brush up on the key strategies for client success management. Be ready to discuss how you've successfully managed client relationships in the past and what approaches you take to ensure a customer-centric experience.
✨Showcase Your Interpersonal Skills
Since this role requires excellent interpersonal skills, think of examples where you've built strong relationships with clients or stakeholders. Prepare to share specific stories that highlight your ability to communicate effectively and act as a trusted advisor.
✨Demonstrate Project Management Experience
Be prepared to talk about your experience managing projects across multiple channels. Highlight any tools or methodologies you’ve used to keep projects on track and how you’ve collaborated with internal teams to deliver successful outcomes.
✨Emphasise Your Adaptability
With hybrid working being part of the culture, show that you can adapt to different working environments. Discuss how you manage your time and productivity when working remotely versus in the office, and be ready to explain how you maintain strong communication with your team and clients in both settings.
