Customer Success Manager

Our client, an established media production and events business, are looking to onboard a talented and pragmatic Customer Success Manager who can execute account strategy and drive success across their growing client base. In addition to a 20% bonus, our client offers an employee focused culture with hybrid working with 1 or 2 days in the office per week, an enhanced pension scheme, health and wellbeing services, summer early Friday finishes and 25 days holiday plus bank holidays.

As Customer Success Manager, you will manage client relationships and provide a customer-centric experience to a growing portfolio of clients. Working alongside the Account Director, you will have the chance to build collaborative client relationships with key stakeholders, act as a trusted advisor throughout the client journey, and proactively manage campaign delivery alongside marketing operations and other internal teams. Client retention is key; managing the client relationship, and providing high-level reporting, which in turn, ensures successful growth.

An enthusiastic and personable individual who can analyse campaigns, understand the needs of their clients, and prioritise client retention and growth would thrive in this role. If you’re looking for a role that offers plenty of ownership and enjoy problem solving and communication, then we would love to hear from you!, To ensure that your application is reviewed quickly by the right Consultant, please apply directly via the advert. Due to the volume of response that we receive, we may not be able to respond individually to every applicant but will contact you within 5 working days if your application has been successful.

is an Equal Opportunities Employer. Our focus is to ensure we’re inclusive every day, helping our clients to recruit and build organisations that reflect modern society and celebrate diversity in all its forms. We want our candidates to feel that they belong and can be their best, regardless of background, identity or culture and we especially welcome applications from under-represented groups. If you need any adjustments to support your application, such as information in alternative formats or special requirements for accessibility, please contact us and we’ll do everything we can to help. We are committed to supporting candidates who may need alternative arrangements. This information will be treated as confidential and used only for the purpose of determining any adjustments you may need for the interview process.

We are required to verify that candidates and employees meet the eligibility criteria to reside and work in the location specified. Unfortunately, we cannot offer visa sponsorship for candidates requiring a work permit in this location.

Are you looking for a different role? Spotlight Recruitment would love to support your search, you can join our of over 130,000 followers to keep updated on our latest marketing, digital, design and communications roles and blogs.

• Excellent interpersonal skills and client management ability

• At least 2 years’ experience in client management/client services or similar

• Strong client customer success and stakeholder management skills

• B2B marketing experience is a huge bonus

• Highly organised and customer-focused, curious and innovative mindset

• Able to successfully manage projects across multiple channels